IT Systems Analyst (GRS)

Salary : $109,815.00 - $133,481.00 Annually

Location : City of Alameda (City Hall West), CA

Job Type : Full Time

Job Number : 2025-1676-02

Department : Information Technology Department

Opening Date : 10 / 27 / 2025

Closing Date : 11 / 21 / 2025 5 : 00 PM Pacific

FLSA : Exempt

Bargaining Unit : MCEA

FLSA Status : Exempt

Nature of Position

The IT Systems Analyst (GRS) position will be part of the newly created Governance Risk and Strategy (GRS) Team. The Team's goal is to be a proactive strategic enabler to improve the productivity, capabilities, and security of City of Alameda departments. It does this by using customer outreach to understand and analyze business processes. The GRS Team then works with departments to deploy proactive IT solutions such as :

• Utilizing the full capabilities of the Microsoft 365 ecosystem including SharePoint, Teams, and the Power Platform.
• Utilizing AI to enhance productivity.
• SaaS product optimization and integration.

The ideal candidate will be responsible for continuing the alignment and building out of the Microsoft 365 ecosystem of products for the City, including SharePoint, OneDrive, Teams, and the Power Platform products. The candidate to fill this position will be a fast learner and will possess a broad range of knowledge including HTML, JavaScript, API integration, and project management principles and practices. Knowledge of AI systems is a plus. The candidate will also research and evaluate the capabilities of potential new software systems, including AI systems, develop software-based solutions to streamline business processes and develop training programs to train staff on new software systems or processes. In addition, the candidate will have the ability to translate user needs into detailed requirements and interpret and explain technical policies and procedures associated with the about systems.

Benefits of Employment

For a comprehensive listing of benefits, see the Benefit Matrix ().

Distinguishing Features

Under general supervision, performs analytical duties in the development, operation, administration, and support of the City's information systems; manages projects related to maintaining and enhancing systems; tests and supports a variety of specialized computer software, components and devices; establishes, monitors and maintains integrated data networks and analyzes overall system performance; consults with city departments to identify technology needs and evaluates software requirements; provides technical support and assistance to end users; and performs other related work as required.

Work in the class is distinguished from that of lower level technical classes by the level of professional responsibility assumed and the complexity of duties assigned. Employees at this level are required to be fully trained in all functional assigned area / s of responsibility.

Examples of Duties

EXAMPLES OF DUTIES

The following list of duties is intended only to describe the various types of work that may be performed and the level of technical complexity of the assignment(s) and is not intended to be an all-inclusive list of duties. The omission of a specific duty statement does not exclude it from the position if the work is consistent with the concept of the classification or is similar or closely related to another duty statement.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Essential Duties

WORKING CONDITIONS

PHYSICAL DEMANDS

Employment Standards

Education / Experience

Any combination equivalent to education and experience likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be :

Education : Graduation from an accredited four year college or university with major course work in information technology, public or business administration, or related field.

Experience : Four years of information technology experience in the operation and analysis of designated technology systems.

Knowledge

Knowledge of principles of information technology hardware and software; policies and procedures; computer hardware and software applications; applications in word processing, spreadsheet, database programs / design and printer operations; best practices for implementing, troubleshooting, and resolving technical matters; equipment and software use in computer-aided dispatch; related principles of programming; and fiscal management.

Ability

Ability to effectively administer major programs; perform both complex and routine system maintenance; work with speed and accuracy; interpret and apply established City policies, procedures and codes; plan, administer and evaluate system applications; interpret and analyze information; draw valid conclusions and project consequences of decisions and recommendations; evaluate current programs and processes including cost factor analysis and operational requirements, and provide necessary recommendations; set priorities, meet deadlines and make sound decisions; establish and maintain accurate records; maintain level of knowledge required for satisfactory job performance; communicate effectively; and establish and maintain effective working relationships with employees, vendors, and the general public.

Special Requirements

Willingness and / or ability to work outside regularly scheduled hours to meet operational needs and to respond to after-hours emergency calls as required.

Other Requirements

Possession of a valid California Driver's License and satisfactory driving record at the time of appointment is required as a condition of initial and continued employment only if the operation of a vehicle, rather than the employee's ability to get to / from various work locations in a timely manner, is necessary to perform the essential functions of the position.

Selection Process : The examination process may include an application and supplemental questionnaire evaluation, a written exam, a performance exam, and / or an oral interview. The examination process may test for, but is not limited to, the essential knowledge and abilities listed in the job specification and announcement and will be designed to provide a comprehensive review of each candidate's technical knowledge and overall suitability for the position. Qualified applicants will be notified of the exact date, time, and location of examinations approximately two weeks in advance. Candidates passing all components of the examination process will be placed on an Eligible List. A list of names is certified to the department(s) having vacancies based on the type of examination conducted pursuant to the provision of the City's Civil Service Rules. Final selection will be made from the Eligible List by the Department Head subject to approval by the City Manager. The Department Head may utilize additional selection procedures to make a final hiring decision. Placement on an Eligible List does not guarantee employment. Prior to appointment, a thorough reference check will be conducted which may include a credit check and background. The selection process may be evaluated and revised based on the number of qualified applicants. Federal law requires that prior to employment, you must furnish proof of your identity and eligibility for employment in the United States, as required by the U.S. Citizenship and Immigration Services.

E-Verify : The City of Alameda utilizes the Federal government's E-Verify program and new employees must provide documentation to establish both identity and work authorization, which includes showing a valid United States Social Security card at the time of hire (photocopies not accepted).

Veteran's Preference Credit : A job applicant qualifies as a veteran if honorably discharged from active military, reservist, or National Guard duty of at least 18 consecutive months within the past five (5) years of the date of application. In case of discharge attributable to service-connected injuries or illnesses, the 18 months active-duty requirement need not be fulfilled. An applicant claiming veteran's preference credit must attach to their application, a legible copy of their DD-214 verifying the type of discharge and date(s) of active service. NO OTHER DOCUMENTATION WILL BE ACCEPTED.

An Equal Opportunity Employer : The City of Alameda encourages minorities, women and the disabled to apply. It is the City's policy that all aspects of employment and promotion shall be without regard to sex, marital status or disability (except where dictated by requirements of the position), race, sexual orientation, political affiliation, religious creed, color, national origin or age. Qualified disabled persons must be able to perform the essential functions of the position with or without reasonable accommodations. No individual may pose a direct threat to the health or safety of himself / herself or other individuals in the workplace. Barring undue hardship, reasonable accommodations can be made in the application and examination process for disabled individuals or for religious reasons. Requests for reasonable accommodation should be made in advance to the Human Resources Department. Hearing Impaired TDD (510) 522-7538.

For Benefits information, please visit our website at A detailed summary for this position can be found under MCEA.

01

Be sure to answer the supplemental questions thoroughly and accurately. Answers to the supplemental questions must be supported by the experience section of the application. "See Resume" or "N / A" as a response will not be considered sufficient information to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Additionally, by submitting this written work, you affirm that it is your own original creation and that no part of this work has been written or edited by external sources, including but limited to AI tools, professional writing services, or any other individuals.I have read and understand the statement above concerning submission of supplemental questionnaire responses. I affirm that the submitted work is my original creation and confirm that no part of this work has been edited or written by external sources, including but limited to AI tools, professional writing services, or any other individuals.

02

How many years of work experience do you have in information technology in the operation and analysis of designated technology systems?

03

Please select from the list below, all the applications with which you have administrative experience :

04

Describe your experience collaborating with non-IT teams to analyze and translate business processes into effective technology solutions. Include details about your role in planning, research, implementation, and system optimization to enhance business operations.

05

Briefly explain how you have used the admin features of M365.

06

Briefly explain training initiatives you have managed.

07

Answers to the above supplemental questions MUST be supported by information contained in the "Education" and "Work Experience" sections of this application. Answers not supported by information contained in the "Education" and "Work Experience" sections of this application will NOT be considered. Resumes and cover letters will not be reviewed. I have read and understand this statement.

Required Question