Personal Care Specialist (Full Time)

Bloom Wellness • Saint Paul, MN, US

27 days ago

Job type

Full-time

Job description

Job Description

Overview

The Personal Care Specialist will engage with patients and / or customers throughout their whole customer experience. The Personal Care Specialist will assist in educating patients and / or customer with the right cannabis product and method of consumption for their needs. The Personal Care Specialist will report to the General Manager.

Responsibilities

Prepare patient and / customer orders.
Engage with and assist patients and / or customers in a customer-facing, personal retail environment.
Provide education on products, methods of consumption, and safety as part of patient interaction.
Utilize product and consumption-method knowledge to recommend safe and effective cannabis products to each patient and / or customer’s needs.
Confirm the sales floor is properly stocked and the inventory is maintained in compliance with state and local regulations.
Confirm security measures are in compliance with state and local regulations.
Maintain compliant recordkeeping
Remaining up to date on product knowledge.
Promote a work environment that is positive, communicative, patient and / or customer oriented.
Provide support to the management team to ensure the retail store operates in compliance with the applicable rules and regulations.
Complete duties at assigned workstations, as determined by management.
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Other duties as assigned

Requirements

Qualifications

At least one year of customer service experience.

Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends)

Reliable, responsible, and dependable attendance

Must be 21 years or older

Must pass all required background checks including state-specific cannabis employment requirements.

Possess valid driver’s license or state ID

Must be and remain compliant with all legal or company regulations for working in the cannabis industry.

Skills

Consistent demonstration of excellent customer service skills

Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, Bloom Wellness products, and cannabis therapies – previous knowledge preferred

Ability to establish and maintain effective working relationships with all employees

Ability to listen well and effectively communicate, both verbally and in writing, with various audiences

Previous experience with POS systems

Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures

Must be able to follow instructions as directed and incorporate constructive criticism from Managers

Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.

Patient and / or customer-facing environment

Ability to work outdoors in varied and sometimes adverse weather conditions

Exposure to cannabis and / or allergens that might be present in an environment where cannabis is present and prevalent.

Additional Requirements

Ability to perform tasks for prolonged periods of time.

Remain in a stationary position, if required, to meet the needs of the business.

Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email.

Review and obtain detailed information, such as patients' and / or customers' dates of birth, in-store or online orders, or inquiries

Move inventory and materials weighing up to 30 pounds independently

Position self to move inventory and materials in storage areas

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Personal Care Specialist • Saint Paul, MN, US