Customer Service Representative

Job Description

Job Description

Are you looking for a rewarding career in sales ? Do you have excellent communication and problem-solving skills? Do you want to work for a company that values teamwork and customer satisfaction? If you answered yes to these questions, then you might be the perfect fit for our Customer Service Representative position!

At the Kurt J. Lesker Company , we are passionate about designing, manufacturing, and delivering scientific vacuum systems and components for the vacuum technology market. Our products have a wide range of applications, from semiconductors to space exploration, from automotive to solar, from medical devices to many other technologies that are transforming the world. We are a dynamic, growing international company with a strong team culture and a commitment to sustainability. We have been innovating and expanding for over 70 years, thanks to our long-term vision and our ability to invest in the future.

Job Summary :

As a Customer Services Representative (CSR), you will be a key point of contact for our existing and prospective customers, handling their orders and inquiries with professionalism and efficiency. You will also be a valued member of our inside sales team, playing a critical role in achieving company sales quotas and performance goals, and representing our company values. You will work in a collaborative team environment, delivering solutions to customers and / or connecting them with the right internal resources.

Overview of Responsibilities :

• Answer all incoming phone calls from customers and respond to customer reques
• Maintain a friendly, courteous, professional tone during every customer and co-worker interaction
• Enter incoming internet and telephone orders into company the ERP system
• Qualify customer requests and gather relevant information to connect the customer(s) with the appropriate key internal personnel
• Provide customers with product and service information, and generate and follow up on quotations as required
• Promote company products via cross-selling & upselling
• Ensure customer satisfaction surveys are completed
• Balance multiple open orders, quotes, etc., in order to maximize company opportunities and meet / exceed customer expectations relevant to product quality, service and on time product arrival
• Read and interpret contract language, contract terms and conditions, and customer purchase orders, engaging sales and legal team leadership when appropriate to ensure all customer transactions are conducted in accordance with established company practices, policies and procedures
• Support and advocate change, with a relentless desire to continuously improve
• Assist in training new employees as required
• Complete and participate in ongoing training, as well as learning and development opportunities relevant to the vacuum technology field, as well as professional and self-development
• Be an advocate for and active participant in corporate sustainability programs and opportunities designed to foster employee growth and community engagement
• Other duties as assigned

Qualifications : Required

Preferred

Benefits we offer to enhance your lifestyle :

#LI-Hybrid

Kurt J Lesker Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  KJLC is committed to providing reasonable accommodations for persons with disabilities (unless doing so will result in undue hardship). If you need a reasonable accommodation for any part of the employment process, please send an e-mail to our human resources department at hr@lesker.com or call (412) 387-9200 to provide the nature of your request.

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