Application Support Lead

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At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

What You Will Be Doing

The purpose of the Application Support Lead is to provide leadership and oversight of the MES (Manufacturing Execution System). The MES system is a critical system within the LP2 Manufacturing space. The Application Support Lead will have responsibility over application services including multi-tiered support, vendor management, escalation of issues, change management, incident management, lifecycle management, and cybersecurity. The Application Support Lead will partner with the Tech@Lilly Leaders, MES Product Owner(s), MES Developers, and the MES Architect to ensure services are optimized to meet the needs of the LP2 Site. The Support Lead will be a core member of the MES Team. The following outlines key activities for the role.

• Ensure the health and performance of applications by setting up state-of-the-art monitoring tools, creating alerting systems, analyzing incident data, and enhancing defect observability.
• Implement AI-driven operations to enhance system performance and reliability.
• Conduct thorough performance testing and analyze performance metrics.
• Develop robust scripts and automation tools, create self-healing mechanisms, and integrate new tools to enhance system resilience.
• Utilize advanced analytics to predict and prevent potential issues before they impact application performance.
• Collaborate with development, operations, and other teams to ensure smooth and efficient application operations.
• Respond to incidents and manage them using ITIL processes.
• Forecast resource needs, optimize system performance, and provide 24 / 7 coverage to ensure uninterrupted application operations.

How You Will Succeed

What You Should Bring (preferred Skills)

Your Basic Qualifications

Other Information

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include : Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $63,750 - $145,200. Full-time equivalent employees also will be eligible for a company bonus and Lilly offers a comprehensive benefits program including 401(k), pension, vacation, medical / dental / vision, flexible benefits, life insurance, and more. Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion.

WeAreLilly

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Information Technology

Industries : Pharmaceutical Manufacturing

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