Relationship Banker II (Sterling Pointe Branch)

Relationship Banker II

At Regions, the Relationship Banker II is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. This role offers an exciting opportunity for candidates with retail or sales experience that are interested in beginning a career with opportunities for growth, development, and upward mobility.

Regions' mission is to make life better for our customers and communities, and we are looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. The successful candidate should be individually driven and competitive, as well as motivated to work as a team to achieve a common goal. This requires a candidate who excels at identifying customer needs and possesses strong communication skills.

Primary Responsibilities

Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions' solutions

Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones

Educates and advises customers on Regions' Consumer and Business products and services, including all loan and deposit types

Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier

Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose

Owns and resolves customer issues

Refers customers to an internal team of experts when complex financial goals and needs are recognized

Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks

This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https : / / fedregistry.nationwidelicensingsystem.org for more information.

Requirements

High School Diploma or GED

Ability to work Saturdays as needed

Ability to handle cash and process cash transactions

Ability to communicate in person, on the phone, and through electronic channels

Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

Ability to walk and stand for extended periods of time

Ability to lift up to twenty (20) pounds

Preferences

Bachelor's degree

Life Insurance License

One (1) year of cash-handling, banking, and / or customer service experience

Skills and Competencies

Ability to adhere to policies, procedures, and guidelines

Ability to assist customers with digital banking offerings

Ability to handle multiple priorities simultaneously

Ability to oversee large sums of cash

Excellent relationship-building skills

Strong communication and customer focus

Position Type Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target :

Minimum : $40,159.60 USD

Median : $47,727.00 USD

Incentive Pay Plans : This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals. This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation / Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details

Location :

Sterling Pointe, Cleveland, Tennessee

Equal Opportunity Employer / including Disabled / Veterans