Customer Service Supervisor

A company is looking for a Customer Service Supervisor - Remote.

Key Responsibilities

Supervise Call Center Teams to ensure performance standards are met

Manage daily operations and provide feedback on correspondence

Mentor and develop Customer Experience Specialists while managing HR-related tasks

Required Qualifications

High School Diploma or equivalent required

Understanding of mortgage servicing, including escrow and payment application

Proven leadership or managerial experience

Expert knowledge of customer service principles and practices

Analytical ability to apply data to processes and solutions