Help Desk Supervisor (Flint Hills) - Information Systems - FT - Day

Help Desk Supervisor

Help Desk Supervisor supervises the day-to-day operations of a Help Desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Help Desk Supervisor trains the team on the Help Desk systems, process, tools and procedures required to document, track and resolve reported problems and to meet operational service levels and standards. Ensures the latest product and technical updates or policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Acts as an escalation point for critical issues and facilitates a final resolution.

Education Qualifications :

• Bachelor's Degree IT or Management related. Preferred

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Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications : race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay