Safety Ambassador

Job Description

Job Description

JOB SUMMARY

The Safety Ambassador supports the Permanent Supportive Housing team and is responsible for promoting and ensuring a safe environment by maintaining a physical presence across Plymouth Housing properties. Location focus will be on buildings where incidents have been higher and where staffing ratios are low as determined by the Crisis Manager, Safety Management, Deputy Director of Permanent Supportive Housing or Chief of Supportive Housing Officer.

This position will support staff who are providing support and trauma informed care to residents who, as a result of trauma, do at times act out frequent verbal and physical aggression. Many of these incidents can be mitigated by rapport with residents and de-escalation skills.

The Safety Ambassador will monitor cameras, be available to receive phone calls / radio from the buildings for backup support, rove the properties (using Plymouth funded means of transportation) walk with staff through the hallways conducting floor checks, walk with staff to and from their method of transportation before / or after a shift if needed. In certain situations, the Safety Ambassador may be positioned at a building for a portion of their shift. If there is an active eviction of a resident, the Safety Ambassador may be positioned at that building during their shift.

Safety Ambassadors will document interactions with residents and notify their supervisor of any safety concerns or risks noticed.

The Safety Ambassador will maintain a high-quality safety service delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction, trauma-informed care, the ‘housing first’ philosophy, and work towards maintaining a stable environment all while fostering a sense of community.

This is a regular, full-time benefited position .

ESSENTIAL JOB FUNCTIONS

(Responsibilities, accountabilities, and competencies; may not include all duties of this job)

Resident & Staff Services

• Liase with various buildings as directed and this can include driving across the portfolio from one location to the other during the same shift.
• Work to build professional relationships with residents to increase rapport.

Steers and directs tenant questions to building staff.

Building Security & Safety

Administrative

ESSENTIAL JOB QUALIFICATIONS

(Any equivalent combination of knowledge, skills, abilities, education, and experience)

Education : High school diploma, GED certificate or an equivalent combination of education, and relevant work experience.

Experience : 1+ years’ experience in Security Operations

Knowledge, Skills and Abilities :

Desired Qualifications :

Salary : $29.56 to $32.61 hourly

This is a full-time position with benefits. Join us and be a catalyst for positive change!

Plymouth Housing is an equal opportunity employer. We recruit, hire, train and promote employees based on merit and business needs, and without regard for race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, military status, political affiliation, or any other factor protected by law.

The Job Description provided by Plymouth Housing outlines the essential functions and qualifications of the described role to the best of our ability. While it provides a comprehensive overview, it does not encompass every duty, responsibility, or qualification associated with the position. We recognize the need for flexibility and reasonable accommodation, and therefore, this document is subject to modifications to meet individual needs as appropriate. It is important to note that this Job Description does not constitute a contractual agreement.