Adoption Counselor (Part Time)

Job Type

Part-time

Description

About the Role :

Animal and Client Care Associates (ACCA) are responsible for facilitating the animal adoption process by matching potential adopters with the best possible new companion. Excellent customer service is mandatory.

During the adoption process, ACCAs will coach clients on medical and behavioral information, basic animal behavior and training, provide resources, and take the clients through meeting their new animal companions. ACCAs are also required to follow all human and animal health and safety protocols, participate in routine trainings, and process and record financial transactions.

All Adoptions employees will become Fear Free certified and will follow appropriate animal handling when practicing basic animal husbandry.

Availability to work Saturday and Sunday is required.

Core Responsibilities

People Care

• Actively practice and promote the Society's mission
• Advocate for shelter residents and the humane treatment of all animals
• Provide quality customer service to clients, volunteers, and staff, including responding to emails and phone calls promptly and courteously
• Facilitate client / animal interactions during adoption appointments
• Interpret and relay medical evaluations and behavioral assessments of dogs and cats
• Practice discretion with confidential information
• Promote the use of the SF SPCA Veterinary Hospital and actively support Society programs, services, donation opportunities, and special events.
• Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the organization
• Maintain positive relationships with coworkers
• Participate in staff meetings and stay up to date on departmental and organization-wide trainings
• Maintain appropriate hygiene and wear the staff uniform at all times
• Other duties as assigned

Animal Care

Record Keeping & Technology

Financial Responsibility

Safety

Requirements

Salary & Benefits : The starting hourly wage for this position is $25.00 per hour.

Part-time under 20 hours a week, On-Call, Temporary, and Seasonal positions are eligible for only those benefits provided by law. All positions are eligible for discounts on veterinary care at our SF SPCA Veterinary Hospital and Spay / Neuter Clinic at Mission Campus.

The San Francisco SPCA welcomes everyone! We welcome all races, ethnicities, genders, ages, religions, political persuasions, languages, abilities / disabilities, sexual orientations, gender identities, socioeconomic statuses, and national origins. Diversity brings innovative ideas, perspectives, and opinions. We consider our differences to be valuable assets that will help us continually strive to be better at what we do and to advance our mission.

The SF SPCA is an Equal Opportunity Employer. This job ad reflects the assignment of essential functions and does not prescribe or restrict the tasks that may be assigned. The San Francisco SPCA is an at-will employer and may conduct pre-employment background checks and drug screening depending on the role.

Salary Description

$25.00 / hour