Customer Support Executive

A company is looking for a Customer Support Executive (Chinese speaking) to join their remote team.

Key Responsibilities

Onboard and activate new Chinese-speaking brands, guiding them through the setup and integration process

Optimize campaign-specific offers and prepare end-of-campaign reports for account managers

Engage in daily or weekly communication with clients via WeChat and manage advertising campaign delivery

Required Qualifications

Fluent in both written and spoken Chinese

Experience in a Customer Support or Customer Success role within the B2B space

Ability to work in the China Standard Time Zone

Familiarity with Google Suite / Spreadsheets and WeChat

Experience with Asana or Salesforce