Property Operations Manager

Who We Are

Three Sixty Real Estate Solutions is a full-service residential, retail, and commercial development and leasing company with a passionate professional team. We are enthusiastic about caring for our residents and the communities we serve.

Within our walls and throughout the neighborhoods we serve, we share a passion to conduct our daily business based on our core values. Our business decisions are based on integrity, service, respect, humility, professionalism, accountability, and teamwork and we only embark on projects that we believe will positively impact the community, the neighborhood, the customer, and our team.

Our vision is to serve our customers to the highest industry standard and provide quality outcomes for all our partners.

Summary of Role

The Three Sixty Residential Property Operations Manager (RPOM) will be responsible for all aspects of day-to-day operations of the residential property including leasing, tenant relations, managing maintenance and repair, etc. The RPOM will maintain and improve tenant relations and must be knowledgeable with the terms of tenant leases. The RPM will assist in the preparation of the annual budget, reporting, and financial performance of the various properties and ownership groups.

The RPM is charged with supporting all efforts in the day-to-day implementation of policies, procedures and programs that will assure well-managed, well-maintained properties; placing maximum emphasis on positive responses to the concerns and needs of the tenants, environmental health and safety, and quality programs in coordination and conjunction with the Property Owners goals and objectives.

Why Work at Three Sixty?

We are a close-knit, fun, hard-working team with a drive for innovation. We celebrate successes often and value the continuous learning and growth of all employees. Enjoy a casual work environment with benefits that include:

• 401 (k) with a 4% company match
• Annual wellness reimbursement.
• PTO benefits & 10.5 paid holidays
• Annual clothing allowance
• Performance bonus
• On-site fitness center.
• Paid training and continuing education.
• Company provided phone
• Monthly tool allowance
• Six weeks paid parental leave

Key Responsibilities

1. Property Operations Management:
   1. Responsible for the day-to-day operations of assigned residential properties, ensuring compliance with company policies, procedures, and local regulations.
   2. Maintain the physical assets (the buildings and the spaces) to a standard of care that emphasizes high quality, continuous improvement, and high performance.
   3. Proficiently use property management software for information entry, reporting, and tracking.
   4. Other tasks as directed by the Leadership Team.
2. Tenant Relations:
   1. Act as the primary point of contact for residents, addressing inquiries, concerns, and maintenance requests promptly and professionally.
   2. Implement and enforce lease agreements, ensuring a positive living experience for all residents.
3. Leasing and Marketing:
   1. Develop and execute leasing strategies to attract and retain tenants, including advertising vacancies, conducting property tours, and managing the application process.
   2. Collaborate with our Marketing Manager to create and implement effective promotional campaigns to maximize property occupancy, achieving low vacancy.
4. Financial Management:
   1. Manage annual budgets and conduct monthly reviews to meet financial goals.
   2. Work collaboratively with Operational Accountants to understand and financial reports, monitor expenses, and implement cost-effective measures to optimize property performance.
   3. Verify invoice amounts and assist operational accounting with property-related questions and vendor issues.
5. Maintenance and Repairs
   1. Conduct regular property inspections to assess and maintain the overall condition, safety, and cleanliness of the premises.
   2. Receive and complete maintenance work orders and repairs.
   3. Complete apartment turnovers, making it ready for showings and a new resident, including painting, maintenance, floor cleaning, and general cleaning.
   4. Assist with maintenance projects as needed.

Candidate Requirements

• Excellent communication, analytical, and problem-solving skills.
• Proficient in property management software and Microsoft Office Suite.
• Proven experience in residential property management, maintenance, and/or real estate with a track record of successful tenant relations.
• Ability to work independently and be a self-starter who is result-oriented.
• Exercise reasonable judgment for decisions benefiting residents, property owners, and employees.
• Ability to successfully manage critical relationships with customers, service providers, and employees.
• Preferred: 4-year college degree or equivalent with an emphasis in property management, finance, business administration, accounting and/or economics.

Physical Demands

• Must be able to lift 75 pounds
• Must have a valid drivers license and proof of insurance

** The above is a general outline and is intended to highlight the specific responsibilities of the employee. This list is not intended to be inclusive of all tasks or duties of the employee. The employee may be requested to perform reasonable tasks not indicated in this description but relative to the successful operations of the properties.

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Three Sixty Real Estate Solutions is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Three Sixty is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call Human Resources Manager, Matt Evensen at 608-782-7364.