General Manager, Beacon

Beacon is Critical Role’s membership service, a platform designed to bring fans closer to the stories, worlds, and creators they love. We’re seeking an entrepreneurial, product-focused General Manager to lead Beacon through its next stage of growth. The GM will shape the product, inspire the team, and champion the community, ensuring Beacon evolves alongside the ways audiences connect with stories and creators.

This role requires both strategic leadership and creative vision, blending data-driven insights with bold storytelling instincts. The GM will steer Beacon as a platform, a product, and a community... balancing business performance with an authentic fan-first experience.

JOB SUMMARY

The General Manager of Beacon will own end-to-end responsibility for the platform’s success. This role blends product leadership, operational execution, technical visioning, financial oversight, and audience growth. The GM will ensure Beacon delivers a world-class UI / UX, scalable SVOD infrastructure, and unique customer ecosystem while delivering sustainable business performance.

This is a full-time role with a starting salary in the range of $180,000-$250,000 annually. It is a hybrid position based out of our office in Burbank, CA.

AREAS OF FOCUS

• Elevate the user experience through brand, technical, content, community and commerce enhancements.
• Anchor content and enhancements in observed user behavior, aligning them with well-defined customer journeys and incorporating frequent learning loops for continuous improvement.
• Ensure prolific access to content and tools by developing a connected ecosystem of IP, experiences and audiences.

ESSENTIAL DUTIES and RESPONSIBILITIES [Other assignments, projects, and duties not outlined below may be required]

Product & User Experience

Platform Development

Business & Financial Leadership

Customer Experience Excellence

Team & Operations

EDUCATION

EXPERIENCE & QUALIFICATIONS