Data Center Service Director

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

We are seeking a highly experienced and strategic Data Center Service Director to lead global service delivery and operations for a key client's data center and test/dev environments. This U.S.-based leadership role is responsible for ensuring exceptional service performance, operational efficiency, customer satisfaction, and long-term strategic alignment across multiple international regions.
In this role, you will oversee a diverse, globally distributed team—including field technicians, project managers, and service delivery leads—and serve as the senior point of contact for the client. The ideal candidate combines deep technical expertise, proven leadership, financial acumen, and a passion for continuous improvement in a high-performance environment.

KEY RESPONSIBILITIES:

Strategic Leadership & Direction

• Define and execute the vision for global data center service delivery in alignment with client goals and EOS strategy.
• Act as the senior escalation and communication point for all service-related matters.
• Develop and own the global service roadmap, identifying opportunities for growth and improvement.
• Drive a customer-first culture rooted in operational excellence and accountability.

Service Delivery Management

• Oversee end-to-end service activities including installations, maintenance, incident resolution, and technical support.
• Ensure adherence to SLAs, KPIs, and operational level agreements (OLAs).
• Conduct executive-level service reviews such as QBRs and ABRs with internal and client leadership.
• Align global service delivery with supporting functions such as PMO, HR, and innovation.

Operational Excellence & Continuous Improvement

• Lead cross-regional initiatives using Lean Six Sigma and continual service improvement (CSI) methodologies.
• Standardize global service delivery processes and optimize resource utilization.
• Champion the implementation of automation and service management platforms to enhance efficiency and reporting.
• Ensure consistent governance and quality control across all active regions.

Team Leadership & Development

• Build, lead, and mentor high-performing international teams across multiple time zones.
• Foster collaboration across cultures and geographies to drive collective success.
• Promote EOS values and leadership principles through development, recognition, and engagement initiatives.

Commercial Oversight & Vendor Management

• Own the commercial performance of service operations, ensuring accurate billing, budgeting, and financial transparency.
• Manage third-party vendor relationships and enforce compliance with contractual terms.
• Support pricing strategies, contract renewals, and RFP creation for expansion initiatives.

Compliance, Risk & Security

• Ensure compliance with global regulatory standards such as ISO 27001, NIST, PCI-DSS, and others.
• Lead risk mitigation efforts to secure service continuity and infrastructure integrity.

ESSENTIAL CRITERIA:

• 10+ years of experience in IT service delivery, with at least 5 years in a senior leadership role.
• Proven experience managing large-scale, global data center operations.
• Deep understanding of compute, network, storage, and data center infrastructure.
• Familiarity with automation, monitoring, and orchestration platforms.
• ITIL certification or demonstrated experience with service management frameworks.
• Experience managing budgets, financial forecasts, and P&L responsibilities.
• Strong communication skills with the ability to interact with executive and C-level stakeholders.
• Proficiency in resolving complex challenges with diplomacy and strategic foresight.

DESIRABLE CRITERIA:

• Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field.
• Experience in managed services, cloud infrastructure, or enterprise transformation.
• Willingness and flexibility to travel internationally as business needs require.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.