Customer Support Specialist

Customer Support Specialist Job Num : 57658

Retail

Job Description

Title : Service Specialist

Industry : Retail

Position Overview :

• Location : Arcadia CA ( San Anita Mall)
• Start Date : Immediate
• Salary : $21.00 / hour -$24.00 / Hour DOE)
• Employment Type : Full-time, Non-exempt
• Business Hour 10am-7pm (8 hours shift) Fri & Sat. Must

We are looking for enthusiastic and motivated individuals who are interested in becoming core members of our store at Valley Fair Mall in Santa Clara.

Essential Job Functions :

Ensure customer happiness with stellar customer service and demonstrate a high level

of professionalism

Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations

Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions

Ensure speed, efficiency, and accuracy in creating eyewear products

Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member

Actively participate in-store staff meetings to improve customer service, store operations, and sales goals

Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic

Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences

Build team commitment to high standards of service, exceed customer expectations, and lead by example.

Pre-testing for eye exams

Qualifications :

High school diploma or equivalent (G.E.D)

ABO Certification preferred

One year of retail experience

Availability to work a flexible schedule and the hours necessary to open and / or close the store, including nights, weekends, and holidays.

Strong communication skills (verbal & written), including strong relationship-building skills.

Ability to adjust priorities and manage time wisely in a fast-paced environment

Ability to be on your feet most of the day or moving on the sales floor or stock room

Benefits :

401(k)

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Vision insurance

To apply, please send resume to lmayta@pasona.com

#LI-LM1

Job Details

City : Arcadia, CA

State : CA

Job Type : Permanent Job

Salary High : 49920.00

Salary Low : 43680.00

Languages : English

Hours of Operation : 10 : 00-19 : 00

Benefits : Health Ins;Dental Ins;Vision Ins

Contact Information

Job Owner : Lei Mayta

Job Owner Email : lmayta@pasona.com