Technical Field SpecialistTSMG • Wilmington, NC, US

Technical Field Specialist

TSMG • Wilmington, NC, US

16 days ago

Job type

Full-time

Job description

Job Description

About the Role

Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.

Key Responsibilities

Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
Track inventory and stage equipment for upcoming field sessions

Field Sessions (In the Vehicle) :

Travel to designated locations and transport modes (cars, buses, trains, planes)

Run ~90 minute test sessions on mobile / wearable tech in motion

Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site

Capture logs, escalate defects, and keep operations running smoothly

Post-Test Wrap-Up :

Verify that collected data has synced with backend systems

Produce session documentation : results, app issues, logs, and downtime

Suggest improvements to testing workflows

Requirements

Bachelor’s degree, or 2–3 years of hands-on technical support / testing experience

At least 1 year of QA testing or support experience with mobile apps / devices

Proficiency in mobile & web tech (Excel / Sheets; SQL, JavaScript a plus)

Excellent written and verbal communication—able to collaborate with cross-functional teams

Reliable travel capability with a valid driver’s license and ability to use multiple transport modes

High responsibility, flexibility, confidentiality mindset, and strong interest in tech

Clean driving record and criminal background

Why Join?

Work on the cutting edge of mobile and location-based tech

Gain diverse field experience across different transport modes

Collaborate with industry-leading engineers and project managers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Technical Specialist • Wilmington, NC, US

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