Route Driver

Job Description

Job Description

Salary : JOB SUMMARY

Under the direction of the Program Manager, the Appliance Removal Driver will lead the daily Appliance Pickup Process. Utilizing a 26-foot Box truck they will respond to prescheduled appointments to collect appliances to be recycled while ensuring high quality customer interaction.

DUTIES AND RESPONSIBILITIES

Primarily works as the lead for a two-man crew to safely remove appliances from the customer home. This includes travel time, meeting with customers, and removing identified appliances.

Operating a 26 box truck, with lift gate, to complete pre-scheduled appointments

Meet established daily, weekly, and monthly Key Performance Indicators

Display professional appearance

Track / Report pickups and deliveries using mobile or handheld device.

Collaborate with the programs team / leadership to identify and recommend areas of improvement

Load and unload appliances with assistance

The ability to lift at least 100 pounds with manual equipment such as shoulder straps / shoulder dolly.

Perform related work as required

Qualifications

Valid chauffeur license and good driving record

2 3 years of experience operating 26-foot box trucks (with air brakes)

Excellent communication, customer service, and interpersonal skills

Professional appearance

Ability to use and operate handheld mobile or computer devices.

Exercises good judgment and maintain safety requirements at all times

Able to lead, motivate, be diplomatic, and build positive rapport with customers

Able to communicate with technical and non-technical individuals

Able to work independently and with a team

Able to work flexible schedule, including evenings and weekends

Able to bend, stoop, and reach

Must be able to pass criminal background check, drug screening, and DOT Physical

MINIMUM REQUIREMENTS

Able to work in very fast-paced environment and meet deadlines.

Problem-solver : Able to respond to diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule.

Ability to communicate effectively with peers, supervisors, and customers

Ability to pass a DOT Physical

Able to lift 75 lbs. or more and maneuver load safely.

PREFERRED QUALIFICATIONS

1 year of furniture or appliance delivery experience (loading and unloading)

2-3 years of customer service experience

Experience with Customer Management Systems / Databases