Remote Customer Service Representative

Customer Service Representative

Enhance the customer experience through excellent communication. Identify the reason for the call through discovery. Assist customers with understanding and resolving billing issues. Troubleshoot ADT products and services. Transfer the call to the appropriate department as necessary to ensure the optimum customer experience. Schedule appointments where applicable. Reschedule service or installation appointments where applicable. Perform other duties and related work as assigned.

Skills : Customer service, Troubleshooting, Help desk, Call center, Technical support, Customer support.

Additional Skills & Qualifications : Candidates are required to provide their own equipment for this role. All candidates must have : Internet Service (cannot connect via WIFI). Core i3 with 16GB of RAM or higher. Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net. Candidate must have a minimum of Windows 10 on computer. Must have modem connection - Must be hardwired to your computer via ethernet cable. Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions. Allow required software to be uploaded to their computer (CT Soft phone, which allows incoming calls).

Experience Level : Entry Level

Pay and Benefits : The pay range for this position is $15.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off / Leave (PTO, Vacation or Sick Leave).

Workplace Type : This is a fully remote position.