Parts Manager

Job Description

Job Description

Position summary :

The Parts Manager is responsible for overseeing all operations of the parts department. This role ensures customers and internal departments receive exceptional support through efficient inventory management, superior product knowledge, and a strong focus on process improvement. The ideal candidate is a proactive, growth-oriented leader who thrives on building systems, developing people, and driving continuous improvement across the dealership.

Responsibilities

• Build strong relationships with customers, vendors, and internal departments (sales, service, and rental).
• Oversee daily parts operations including ordering, receiving, stocking, and returns.
• Maintain accurate inventory levels, minimize obsolescence, and ensure optimal turnover.
• Develop and refine SOPs for parts handling, stocking, and counter operations to ensure consistency and efficiency.
• Implement data-driven inventory control and forecasting methods to support sales and service demand.
• Manage departmental budget, pricing strategies, and margin performance.
• Monitor KPIs such as gross margin, fill rate, turns, obsolescence, and departmental profitability.
• Identify opportunities for growth in parts sales through marketing initiatives and upselling programs.
• Partner with service, rental, and sales departments to align parts availability with operational needs.
• Support service teams with timely repair parts to minimize downtime and improve efficiency.
• Participate in location leadership meetings to align strategies and share best practices across branches.
• Champion process improvements and technology adoption (ERP, CRM, e-commerce, etc.).
• Seek innovative ways to expand parts sales, including online channels and promotional campaigns.
• Actively contributes to dealership-wide initiatives for growth and customer experience.
• Perform various other duties as assigned.

Experience, Education, Skills and Knowledge

Physical, Mental and Other Requirements

Compensation & Benefits

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