Service Drive ManagerZT Auto • Houston, TX, US
Service Drive Manager
ZT Auto • Houston, TX, US
30+ days ago
Job type
- Full-time
Job descriptionPrior experience as a service drive manager, assistant service manager, or lead advisor Strong leadership and communication skills with a team-first mindset Proven track record in CSI, upselling maintenance work, and managing high volumes Knowledge of GM systems and procedures preferred, but not required A hands-on approach and ability to lead by example Compensation Range : $75,000 – $135,000 (based on experience and performance) Benefits Include : Medical, dental, and vision insurance Matching vacation pay program Growth opportunities within a high-performance dealership group
Job Description
Job Description
Description :
Ron Carter GM is seeking a high-performing Service Drive Manager to lead our front-line service operations and elevate the customer experience. This is a key leadership role responsible for managing service advisors, ensuring a smooth and efficient drive process, maximizing profitability, and delivering world-class service to our valued clients.
Key Responsibilities :
- Supervise and coach all service advisors to achieve department performance targets
- Drive customer satisfaction through effective communication, timely updates, and issue resolution
- Manage workflow, appointment scheduling, and repair order accuracy
- Monitor and improve advisor productivity, CSI scores, and service retention
- Ensure compliance with dealership policies, OEM guidelines, and safety procedures
- Actively write service tickets and support advisors during peak times
Ideal Candidate Will Have :
Compensation & Benefits :
401(k) with company match
Requirements :
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Service Manager • Houston, TX, US