Job Description
Job Description
Director of Operations - For a Premier Restaurant Group!
We are an ambitious restaurant group with three established locations in the Grand Rapids area, committed to becoming the #1 hospitality destination regionally and beyond. Our culture is built on delivering exceptional guest experiences through high-caliber service and operational excellence. We're expanding with plans for two additional locations and seeking a visionary leader to guide our growth.
Position Overview :
We are seeking an experienced Director of Operations to lead our restaurant group's strategic vision and day-to-day operations. This role oversees approximately 250 team members across our locations and will be instrumental in scaling our operations as we expand. The ideal candidate will be a hospitality industry veteran who thrives in dynamic environments and is passionate about building upon our already strong foundation.
Key Responsibilities :
Strategic Leadership
- Develop and execute comprehensive operational strategies to position the company as the premier hospitality group in the region
- Lead expansion planning and implementation for new locations
- Drive revenue growth and operational efficiency across all properties
Team Development & Culture
Identify, nurture, and develop talent throughout the organizationFoster internal growth opportunities and career advancement pathwaysMaintain and elevate our high-caliber hospitality cultureBuild and lead a management structure capable of supporting expanded operationsOperational Excellence
Oversee daily operations across all locations, ensuring consistency in service and qualityImplement systems and processes that support scalable growthMonitor financial performance and operational metricsEnsure compliance with all regulatory and safety requirementsGuest Experience
Maintain unwavering focus on exceptional guest satisfactionEstablish service standards that reflect our commitment to hospitality excellenceAddress and resolve operational challenges that could impact guest experienceQualifications :
Required Experience & Skills
5+ years of progressive leadership experience in upscale / fine dining hospitality operationsProven track record managing multi-unit restaurant operationsExperience overseeing teams of 100+ employeesStrong financial acumen with P&L management experienceDemonstrated success in scaling restaurant operationsLeadership Qualities
High emotional intelligence with exceptional interpersonal skillsAbility to remain calm and decisive in high-pressure, fast-paced environmentsStrategic thinker who can balance big-picture vision with operational detailsNatural talent developer with a passion for mentoring and growing teamsUnwavering commitment to hospitality excellenceCultural Fit
Deep appreciation for the art of hospitality and guest serviceBib Gourmand-level service mindset focused on exceptional experiencesResilient leader who thrives in dynamic environmentsAlignment with our values of putting guests first while developing our peopleWhat We Offer
Compensation & Benefits
Competitive base salary : $120,000 - $140,000Possible incentive opportunitiesComprehensive benefits packageGrowth opportunities within an expanding organizationProfessional Environment
Join a company with high standards and equally high supportOpportunity to shape the future of a growing hospitality groupCollaborative leadership team committed to excellenceResources and backing to implement strategic initiativesAs part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, we have your consent to communicate via SMS text message moving forward.
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