Retail Market Manager - Northern New England

Retail Market Manager

The Retail Market Manager (RMM) contributes to AMCB TD Bank's overall strategic goals by leading the financial performance, customer experience, and operational efficiency of store locations within a specific geographic area. This leadership role is accountable to drive consistent execution of behaviors and outcomes in Store Managers to achieve financial performance, customer experience, and operational efficiency. This role develops market strategies to achieve business objectives and to maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

Depth & Scope :

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and driving effective performance management, as required
• Develops and executes market-level strategies to meet sales and revenue targets. Drive the growth of deposits, loans, and other retail banking products. Identify and capitalize on market opportunities to expand customer base
• Oversees and leads a network of diverse Stores while monitoring and evaluating performance and growing talent, developing skills and capabilities to achieve career goals, leads by example in promoting company values and culture, supports project / initiative success and achieving business results
• Leads a strong culture / risk framework within the region by ensuring stores are adhering to all banking regulations / internal policies to ensure optimal regional performance related to retail operations, loss, risk exposure, controllable expenses, and supports ongoing development, long term business plan goals and operational integrity, adherence to risk requirements and operational processes
• Drives / influences a risk mindset, understand and operate within the risk appetite for TD. Ensure compliance with regulatory and internal standards and foster a culture of ethical behavior
• Ensures a consistent, high-quality customer experience across all Stores, oversees the implementation of customer-focused initiatives and programs, analyzes customer feedback and market trends to refine service delivery
• Leads a market of consistent customer service behaviors to deliver TD's brand promise making it easy to bank with TD when and how they want. Focus on providing personalized connected experiences while addressing customer irritants and complaints in a timely and effective manner and offering appropriate solutions to meet the customer needs
• Supports financial growth by collaborating with partners (Commercial, Small Business, Wealth, etc.), and other lines of business by developing awareness of TD in the local community
• Acts as point of escalation / contact within the Store and Region for issues raised from customers, other internal groups, and / or partners, and ensures swift resolutions
• Build strong relationships with local communities to enhance the bank's presence. Represents the bank at community events, networking opportunities, and business forums and fosters partnerships with local businesses and organizations to drive growth
• Identifies growth opportunities, market trends, and competitive challenges; collaborates with marketing to develop regional campaigns
• Reinforce a culture where we make a difference within the community by serving on boards and fosters engagement in volunteering, financial education, etc.
• Leads a team and environment dedicated to our customers, communities, and colleagues, to inclusion and diversity and to our environment

Education & Experience :

Preferred Qualifications :

Physical Requirements :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing and so will you.

Our Total Rewards Package :

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information :

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development :

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding :

We will provide training and