Principal Product Manager

ServiceMac Job Opportunity

ServiceMac is a new subservicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Works with business and technical teams to envision, design and develop technology products. They are expected to define the product vision and ensure its features support the business strategic plans. They use their deep knowledge of technology, processes, methodologies and principles to lead their product teams to successful outcomes. They are able to learn and adapt to new business domains in a short space of time and has experience living the full product Lifecyle.

Essential Functions

• Establishes product vision and ensures a shared understanding across all parties
• Collaborates and communicates with executive steering committees on roadmap priorities and recommended features.
• Performs Product Research and obtains Customer Feedback
• Works with users to understand and validate their needs using Lean and UX design principles
• Collaborates with business and technical groups to design and develop product features.
• Ensures product features support strategic business goals and defines Business KPIs measure improvement.
• Collaboratively develops product marketing campaigns
• Collects analytics and acts to address shortcomings identified from the data collected.
• Creates and uses wireframes to convey new feature ideas.
• Writes development stories for Agile development teams.
• Provides quality assurance and usability feedback on development builds.
• Subject Matter Expert in the product(s) supported
• Communicates and help solves for product issues and risks where applicable
• Develops, defines, maintains and communicates the product strategy, roadmap and release plans
• Prioritizes product goals and objectives developed in Product Strategy and maintained in a product backlog and roadmap
• Understands and communicates relative pros and cons of various product offerings
• Measures Customer Satisfaction : defines and measures the success of changes made to the Product. Creates appropriate action plans to address when success measures are not met. Conducts regular feedback sessions to gain valuable customer feedback on the product being developed.
• Product Quality Management
• Stakeholder Relationship and Communication Management
• Product Governance & Budgeting including understanding and communication of cost options and cloud financial management
• Required to perform duties outside of normal work hours based on business needs.

Job Complexities & Impact

Supervision Received or Extended

Knowledge and Skills / Technology Used

Typical Education

Typical Range of Experience

The pay range for this role is $151,575.00 - $202,100.00. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and / or responsibilities from time to time, as needed.

What We Offer

By choice, we don't simply accept individuality we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace for all. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO / paid sick leave and other great benefits like an employee stock purchase plan.