High School Work Study Program - Product Support (Wearables)

Product Support Specialist

High School Seasonal (Wearables)

We are seeking a full-time Product Support Specialist

High School Seasonal (Wearables) in our Salem, OR location. In this role, you will be responsible for developing skills in customer service, product knowledge, and technical troubleshooting in order to resolve issues for Garmin customers related to products, services, orders, and other areas as needed.

Essential Functions :

Work with mentor to develop skills to resolve customer inquiries and requests regarding products, orders, pricing, and other services offered.

Develop a working understanding of Product Support systems and resources.

Accurately and timely enter notes regarding customer inquiries and issues.

Develop and maintain department and company image and philosophy to the public.

Become highly knowledgeable in the specifications, capabilities, and operation of Garmin products and on policies, procedures, and product offerings.

Monitor, document, and report improvement needs in Garmin equipment, systems, procedures, training, and other relevant areas.

Work a consistent and reliable schedule as identified by management.

Basic Qualifications :

Must be at least 16 years of age.

Demonstrated interest for the product segment and interest in developing product knowledge.

Demonstrated strong and effective verbal, written, and interpersonal communication skills.

Interest in developing technical skills and troubleshooting abilities.

Must exhibit professionalism, be team-oriented, possess a positive attitude, and work well with others.

Desired Qualifications :

Fluency in Spanish, Portuguese, and / or French languages in addition to English.

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age, or disability. This position is eligible for Garmin's seasonal associate benefits. Details can be found here : Garmin Seasonal Benefits.