Implementation Specialist

This role is remote within the United States.

JOB BRIEF

At GreenSlate, we make our clients needs a priority, knowing that our customer service sets us apart from our competitors. Were looking for an outgoing individual with a passion for technology and a desire to provide exceptional service to join our growing implementation team. As the implementation specialist, youll be responsible for project onboarding / setup while providing clients with a friendly, positive, and knowledgeable experience. The goal is to ensure that all users of the company software and project onboarding portal have the information and tools they need, and the knowledge to use it.

Who We Are

GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industrys back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit .

What We Expect From You

• Analyze client questions and concerns, escalate problems to appropriate teams / departments, and handle problems to the satisfaction of the client
• Provide client support services by answering calls and emails in a timely and accurate manner
• Support the team with the collection of the required client information needed for each project set-up
• Coordinate the delivery of check printing supplies to production
• Input new projects in the payroll system and handle work location requests
• Complete basic / default software project setups and modifications as required by the client
• Maintain Payroll Forms document repository and update forms as required
• Utilize project management tools (Asana) to track the clients journey
• Transfer / escalate issues to other team members as required
• Assist with answering basic software questions to assist users with navigating the software

Who You Are

What You Can Expect From Us

SALARY RANGE : $47,000-$60,000

The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit. The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule.

GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. GreenSlate makes reasonable accommodations for handicapped and disabled team members.

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