Community Liaison

Overview

Good Shepherd Hospice is seeking a Community Liaison to join our team in ADD LOCATION HERE! The Community Liaison is responsible for providing customer

service and increasing the use of Good Shepherd Hospice in

assigned nursing facilities in an ethical and compliant manner.

This Liaison provides customer service to the prospective patients, families, and caregivers through education and inservicing. Assisting with excellent and positive communication between GSH and partnering facilities is vital to the success of this role.

Responsibilities

• Work closely with identified referral sources in all assigned facilities to ensure customer service and all eligible patients who need hospice, receive it in as timely a manner as possible.
• Utilize required technology daily and weekly (email, Outlook, CRM).
• Conduct a meaningful competitive analysis in assigned facilities. Conduct customer service and provide informational visits and evaluations with patients and families.
• Assist with development of market and company wide specific growth strategies.

POSITION CONDITIONS :

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Qualifications