Documentation Specialist Home Health Care

Are you looking to make a difference in patients lives with a company that values your expertise Join us in our mission of delivering compassionate healthcare where it matters most at home.

Pinnacle Home Care Floridas largest Medicare-certified home health provider has been delivering high-quality patient-centered care for over two decades and were looking for a Documentation Management Specialist to join our award-winning team.

Key Responsibilities

• Monitor new referrals throughout the day to ensure accuracy and that Starts of Care (SOC) are processing according to the order.
• Review referrals brought in from the previous nights processing to ensure all information is correct in relation to attending and / or signing MD and facility.
• Review the EOD Report daily for your branch(es) and the Care Coordinator (CC) team to ensure all referral documents are received and completed and that assignments are correct in KanTime. This includes the CC assignment Ordering MD or Facility and Signing MD.
• Travel with CCs to referral partner offices and develop relationships with them learn each accounts referral patterns and determine their preferred delivery method. Update and manage delivery methods in KanTime as necessary.
• Travel regularly in the field to referral partner offices to obtain signatures for current or outstanding orders.
• Work with referral partners to obtain outstanding paperwork when a CC is no longer working within the agency or at the branch.
• Monitor KanTime to ensure the physician information is correct on the profile page and research and correct any errors in that profile.
• Submit Smartsheet for changes to CCs assigned referral sources (MDs facilities / hospitals etc.) or any other KanTime information that requires updates.
• Document in KanTime daily the work performed to obtain current or outstanding orders by date action and follow-up date. Follow-up on the previous weeks activity.
• Assist with the escalation of orders by working with the home office referral partner and CC including obtaining approval from the RDS to escalate outstanding orders to the branch Medical Director for signature.
• Participate in meetings to discuss and provide updates on outstanding F2F hand carry orders escalations and communicate plans to obtain missing documents.
• Print and prepare orders for each CC and discuss a plan for obtaining signatures on a weekly basis. Be available to send outstanding orders / F2F / hand carry orders to the CC if they are in a referral sources office and will obtain signature during that visit.
• Run F2F and orders reports on a weekly basis and work with CC to ensure orders are complete within 14 days or as appropriate according to the patients case.
• Review potential write-off accounts with RDS to determine a plan for resolution or submission for write-off.
• Communicate professionally with all departments to resolve outstanding orders.
• Respond promptly to all inquiries with a resolution to concerns and or discrepancies in a timely manner.
• Comply with HIPAA regulations on all accounts.

Qualifications

Why Choose Pinnacle

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race religion age gender national origin disability veteran status or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10000 patients across Florida every day. Apply now!

Required Experience :

IC

Key Skills

Senior Care,Developmental Disabilities Experience,Behavior Management,Computer Skills,Caregiving,Home Care,Copywriting,Child Protective Services,Medication Administration,Social Work,Writing Skills,Addiction Counseling

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1