X-ray Technology Sales CSR

X-ray Technology Sales CSR

The position supports the X-ray Sales group in servicing the customers and entering sales orders. This position requires communication with our global customers as well as inter-departmental communication and coordination.

Essential Functions :

• Confirm with X-ray customers the accuracy and schedule of their purchase orders.
• Provide and process information in response to inquiries, concerns, and requests regarding the status of their orders.
• Receive and coordinate customer requests to ship earlier or later than the original request date; follow through on payment and billing issues with Accounting.
• Work with Production to coordinate shipment and delivery of orders to customers' ship-by date.
• Closely coordinate consignment inventory located at customer locations.
• Identify and escalate priority issues to the appropriate person; follow up to ensure issues are resolved to the customer's satisfaction.
• Organize and follow through on leads, requests for quotes, quote administration, orders, RMAs, shipment, etc. ensuring nothing falls through the cracks.
• Communicate with customers by phone, e-mail, and / or in person, and provide professional service with a calm demeanor.
• Follow up and make scheduled call backs to customers where necessary.
• Attend weekly / monthly conference calls with customers.
• Work with Shipping to ensure all items are processed correctly through customs.
• Prepare for and arrange (with Shipping / Receiving department) the shipment of displays and booth materials to and from X-ray tradeshows.
• Evaluate current process : recommend and implement improvements.
• May require some travel.
• Additional duties as assigned.

Education and Experience :

Competencies : To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position :