KidStrong Novi Assistant General Manager

Kidstrong Assistant General Manager

KidStrong Assistant General Managers are the second in command when it comes to the center. It's the responsibility of the Assistant General Manager to work closely with the General Manager on fostering a culture of learning and development for both their coaches and families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.

Responsibilities

Center Operations :

• Understand the center's key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, weekly, and monthly cleaning and maintenance of the center.
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Communicate any coach schedule changes using appropriate scheduling and communication platforms.
• Sell and schedule events such as camps and parties, to maximize center profitability.

Sales :

Leadership :

Coaching :

Skills / Qualifications

Sphere Of Interaction

This position will not have any direct reports. When the General Manager is off, the Assistant General Manager will be the Manager on Duty. The Assistant General Manager will be a leader and mentor so communication and interpersonal skills are important. The Assistant General Manager will work closely with center team members and families. This position will also interact with leadership and KidStrong, Inc. HQ team members.

DNA / Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

High Standards :

Natural Leader :

Leads By Example :

Passionate :

Command Presence :

Teacher :

Professional :

Performer :

Mentor :

Planning / Organizing :

Oral Communication :

Written Communication :

Teamwork :

Coachable / Low Ego Mindset :

Adaptability :