Talent.com
Member Services Rep Front Desk
Member Services Rep Front DeskExcel Fitness • Winterville, NC, United States
No longer accepting applications
Member Services Rep Front Desk

Member Services Rep Front Desk

Excel Fitness • Winterville, NC, United States
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Duties and Responsibilities:

  • Perform to your best abilities during your assigned work shift.
  • Monitor and maintain club cleanliness and atmosphere.
  • Stay proficient in Planet Fitness mobile app use, content, and updates.
  • Ensure that all proper training has been completed to operate safely and efficiently.
  • Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
  • Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
  • Audit and balance cash drawers daily.
  • Properly input and update prospective and current member information into tablets and point of sale.
  • Ensure members adhere to the company's policies and guidelines and address any infractions.
  • Provide a safe and secure environment for all members.
  • Communicate with members and create a high level of member service.
  • Stock retail and janitorial items for the following shift.
  • Understand and adhere to company standards and help resolve any day-to-day member issues.
  • Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
  • Stay up to date on all required certifications and training courses.
  • Participate in team meetings.
  • Communicate with, promote, tour, and assist prospects and potential members.
  • Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
  • Ensure the club complies with all state and federal laws and insurance requirements.
  • Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
  • Assist GM and represent our company at community events and other outreach activities.
Qualifications:
  • Must be at least 18 years of age.
  • High School Diploma or equivalent required.
  • CPR Certification and AED Certification are required before working alone. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment.
  • Must be comfortable standing for long periods of time.
  • Great communication skills with internal and external customers.
  • Must be team-oriented, motivated, and well-organized.
  • Ability to think critically and evaluate solutions to problems proactively.
  • Proficient ability in Microsoft Office and using a computer.
  • Must have the ability to handle sensitive and confidential information.
  • Familiar with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, printers, and phones, as well as standard custodial equipment such as cleaning chemicals, floor scrubbers and vacuums. The noise level in the club environment may be loud on a regular basis regular basis.

Physical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job.
  • Regularly required to talk or hear.
  • Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
  • Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This may be either a full-time OR part-time, nonexempt position. A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA.

Scheduled work hours per week will be set during normal club hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week. Part-Time employees are ones that regularly work 29 hours per week or less. Availability of full-time and part-time positions are dependent on business need. This position may work outside of regularly scheduled shift hours to include mornings, evenings, weekends, and overnight as required. Work hours are subject to change at any time depending on business needs.

Travel: 0% travel is expected for this position.

EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Create a job alert for this search

Member Services Rep Front Desk • Winterville, NC, United States

Similar jobs

Customer Service Rep(04469) - Dickinson Ave

Domino's Pizza LLCGreenville, NC, United States
Full-time

Imagine yourself with a job with.We're already imagining you in that job, right now.We're imagining that because right now we're looking for.Customer Service Representatives - the people who answer...Show more

 • Promoted

Front Desk Teammate - Greenville (Part-Time)

Fitness ConnectionGreenville, NC, United States
Part-time

Are you passionate about a fit lifestyle and making everyone around your feel welcome? Are you looking for somewhere that will allow you to grow your passion for both while giving you the opportuni...Show more

 • Promoted

Customer Service Representative, Full or Part Time

Circle K Stores, Inc.Winterville, NC, United States
Part-time

Firetower Road, Winterville, North Carolina 28590.Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in ...Show more

 • Promoted

Customer Service Rep (PT or FT)

United AirlinesGreenville, NC, United States
Full-time

A career is a journey - take yours further with United! Currently seeking Customer Service Representative positions to: Ensure every customer interaction a positive one; Remain calm, cool and colle...Show more

 • Promoted

Business Desk Representative - Part-time

Victra - Verizon Wireless Premium RetailerWinterville, NC, US
Part-time

LOCATION: Winterville, NC (on-site).PART TIME: Min 24hrs - Max 32hrs per week.Victra is Verizon’s largest premium retailer in the United States.We work closely with Verizon and our brand partners t...Show more

Kitchen Team

Panda Restaurant GroupGreenville, NC, US
Full-time

Join us as a Kitchen Team Associate.We’re looking for friendly team players to cook delicious food while maintaining the highest standards of cleanliness for our guests.Thrive in a safe and support...Show more

Work from Home – Product Feedback Support - $25-$45 per hour

GLDover, North Carolina
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more

 • Promoted

Team Member

Tractor Supply CompanyWinterville, NC, United States
Full-time +1

Team Member **Overall Job Summary** The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a ...Show more

 • Promoted

Customer Service Rep(05530) - S Charles Blvd

Domino's Pizza LLCGreenville, NC, United States
Full-time

Imagine yourself with a job with.We're already imagining you in that job, right now.We're imagining that because right now we're looking for.Customer Service Representatives - the people who answer...Show more

 • Promoted

Earn up to $25 per survey Online Survey Taker

Earn HausAyden, North Carolina, United States
Full-time +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more

 • Promoted

Host

Red LobsterGreenville, NC, United States
Full-time

We offer weekly pay and competitive wages.Options for medical, dental and vision starting at less than $10/week.Life insurance, short-term disability and voluntary benefits.Anniversary pay (must me...Show more

 • Promoted

Front Desk Associate (Medical Office)

North Carolina Retina AssociatesGreenville, North Carolina, United States
Full-time
Quick Apply

The front desk associate works directly with patients and physicians to provide customer service to patients.The front desk associate will gather patient information, schedule appointments, collect...Show more

PT Center Store Associate

Food LionAyden, NC, United States
Full-time

Provide quality customer service within the Center Store (Grocery) Department.Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excelle...Show more

 • Promoted

Crew Member

Chipotle Mexican GrillGreenville, NC, United States
Part-time

Food served fast does not have to be a typical fast-food experience.Chipotle has always done things differently, both in and out of our restaurants.We are changing the face of fast food, starting c...Show more

 • Promoted

Dental Front Office Assistant

Affordable CareGreenville, NC, United States
Full-time

We are looking for an experienced Front Desk Auxiliary to join our team!.Affordable Dentures & Implants is an.You will enjoy a fulfilling career like no other and will play a vital role in changing...Show more

 • Promoted

Front Desk Agent

Bristol Hospitality Services LLCGreenville, NC, United States
Full-time

Career Advancement Opportunities.Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests.The Front Desk Agent will assist guests with the...Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCWinterville, North Carolina, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...Show more

 • Promoted

Servers

Red Robin InternationalGreenville, NC, United States
Full-time

TipsRed Robin servers also earn variable tips (hourly pay will not be less than applicable minimum wage).Red Robin isn't your typical burger restaurant.We're a team filled with unbridled energy, ma...Show more