Service Desk Technician

Description

Job Description

The Multi-Domain Solutions ( MDS ) division at Leidos is seeking a Service Desk Technician who serves as the first point of contact for facility-related service requests, providing frontline support for building maintenance issues, service scheduling, and space management inquiries. This role plays a key part in ensuring smooth building operations by coordinating with internal teams, technicians, vendors, and building managers to resolve requests efficiently and maintain a safe, functional environment.

Primary Responsibilities :

Respond to and process incoming facility service requests, work orders, and general inquiries via phone, email, or service management systems.

Provide support for maintenance-related issues including custodial, HVAC, electrical, plumbing, and general repairs.

Coordinate with internal technicians, external vendors, and building managers to ensure timely and accurate resolution of service tickets.

Maintain detailed records of service activities, preventive maintenance schedules, and facility asset information.

Provide regular status updates to requesters and escalate urgent or unresolved issues as needed.

Support facilities operations such as building access requests, conference room setups, and move coordination.

Assist in the creation of reports and performance metrics related to service level agreements (SLAs).

Ensure adherence to safety, security, and operational standards during all service desk activities.

Monitor and respond to facility service requests submitted via phone, email , or a Computerized Maintenance

Management System (CMMS) such as SAP, Maximo, Archibus, or TRIRIGA. Create, assign, and track work orders for maintenance,

Basic Qualifications

TS / SCI w / Poly Clearance is required

High school diploma or equivalent required; associate degree or certification in facilities management, construction, or a related field preferred.

4+ years of relevant experience in facilities operations, building maintenance, or project coordination.

Demonstrated experience in Facility Management, including daily operations, preventive maintenance, and space utilization.

Basic knowledge of Building Codes, Safety Standards, and compliance regulations.

Experience with Routine Maintenance, Facility Maintenance, and oversight of key infrastructure systems (e.g., HVAC, plumbing).

Strong organizational and communication skills, with the ability to coordinate tasks across multiple internal and external stakeholders.

Working knowledge of Vendor Management and service contract administration.

Proficiency with Microsoft Office and facility management software (e.g., CMMS or equivalent systems).

Preferred Qualifications

Bachelor's degree in Facilities Management, Engineering, Construction Management, Business Administration, or a related field. Additional years of experience can be considered in lieu of degree.

6+ years of progressive experience in facilities planning and operations across multiple sites or complex environments.

Demonstrated success in Project Management, including Project Planning, Project Scheduling, and execution of space allocation or construction projects.

Experience with Contract Management, including negotiation, execution, and oversight of service-level agreements.

Proven ability to develop and implement long-range space planning strategies aligned with organizational growth and operational needs.

Familiarity with HVAC Systems, Plumbing, and other critical building infrastructure components.

Knowledge of Workforce Planning and collaboration with HR or department leads for space / resource forecasting.

Budget management experience, including cost control, financial forecasting, and identifying cost-saving opportunities.

Strong interpersonal skills for providing counsel to internal leadership and managing vendor or contractor relationships.

EC-DAS

At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.

Original Posting : October 17, 2025

For U.S. Positions : While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range : Pay Range -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com / careers / pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission () .

Commitment to Non-Descrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

REQNUMBER : R-00168908

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer / disability / vet.