Front Office Agent

Loews Hotels, LLCKansas City, MO, United States

30+ days ago

Job type

Full-time

Job description

Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city's skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City.

Who We Are : Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more

What We're Looking For :

We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.

Who You Are :

A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members.

C ommitted to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.

An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.

Proactive with the ability to handle various tasks and adjust to changing situations.

Veterans and military spouses are encouraged to apply.

What You'll Do :

Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.

Obtain necessary credit and payment information from the guest.

Sell rooms in accordance with Front Desk sales strategies.

Ensure knowledge of all banquet event orders and resumes of upcoming groups and events.

Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries.

Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.

Monitor, communicate, and respond to guest feedback to enhance service quality.

Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events.

Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music.

Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures.

Handle emergencies with professionalism while ensuring the safety and security of guests and staff.

Perform additional duties as assigned.

Your Qualifications Includes :

Minimum of one (1) year guest service experience in hotel hospitality preferred.

Experience with previous Property Management System, preferred Opera System.

Ability to stand and walk for long periods of time required.

Ability to work weekends, evenings, holidays as necessary / required.

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Front Office Agent • Kansas City, MO, United States

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