IT Account Manager

Job Description

Job Description

Salary : 80,000-90,000

IT Account Manager

About Us :

Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of

IT Account Manager to join our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our clients business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.

About the Role :

The primary objective of the

IT Account Manager is to

serve as the primary point of contact for the client and will need to ensure their satisfaction and identify opportunities to expand our services.

The ideal candidate will have both technical IT experience and a strong ability to build and maintain strong relationships with our clients. The IT Account Manager will bridge the gap between clients and our technical team, ensuring clear communication between the two.

The ideal candidate is a strategic thinker, a skilled communicator, and possesses a strong understanding of technology and business

Primary Responsibilities :

• Develop and maintain strong relationships with assigned client accounts.
• Proactively identify gaps in client accounts and follow up as necessary.
• Collaborate with internal teams to ensure timely delivery of client inquiries, concerns, and requests.
• Conduct regular account reviews to assess client satisfaction and address any issues.
• Provide product demonstrations and presentations to clients as needed.
• Stay updated on industry trends, the competitive landscape, and emerging technologies.
• Provide initial support for your team when needed.
• Track and report on key account metrics, providing regular updates to both clients and internal leadership.
• Ensure that all client documentation is accurate, up-to-date, and stored in accordance withinternal processes.
• Maintain a strong understanding of hardware, software, and networking to communicate effectively client needs to technical teams.
• Translate technical language into clear, understandable terms to ensure full transparency and client understanding.
• Demonstrate strong business acumen with the ability to understand client needs and propose tailored solutions.

Job Qualifications :

Benefits :

We are an Equal Opportunity Employer!