Customer Service Representative

Customer Support Specialist

Softub Spas has become one of the most recognized brands in the industry. Softub Spas continue to be a leader in innovation for a portable, movable spa design and holds numerous patents with its processes and components that are unmatched by any other. Softub Spas employs a team of engineers who devote their time to making the most energy-efficient, comfortable, affordable, and enjoyable spa on the market. With Softub Spas success both domestically and internationally, its a perfect time to join the Softub Spas family. Our continuous focus on growth and innovation means you will become part of a company that offers challenging opportunities, rewards excellence, and combines your individual expertise to achieve a higher level of shared success. We operate within a fast-paced, team-oriented, rewarding work environment that allows our employees to develop and thrive.

We are currently seeking to hire a dedicated Customer Support Specialist to join our team. Were looking for a candidate whose passion lies in delivering exceptional customer service, problem-solving, and detail-oriented optimization. We are currently seeking a candidate to join our team as a Customer Service Representative/Technical Support in New Bedford, MA.

We proudly fabricate consumer products designed to help our customers improve their health and enjoy quiet relaxing moments at home. We are a team-oriented company with a fast-paced work environment focusing on quality and continuous improvement of our products and ourselves. We are proud to be a well-established and stable privately held company with over thirty years experience serving our loyal customers.

Qualified candidates for this position must have: a passion for customer service excellence, outstanding communication and organizational skills, as well as the ability to readily build lasting positive relationships with our customers. Additionally, the incumbent must be quality focused, an effective team player and be motivated to achieve a rewarding career within our organization.

Responsibilities:

• Accurately data enter warranty and non-warranty customer data, sales orders, quotes and returns.
• Address basic technical support questions.
• Receive inbound calls and respond to calls as appropriate with an eye toward time efficiency.
• Promptly resolve customer service issues while maintaining a proper balance between established policies and customer satisfaction.
• Perform administrative duties, reports and special projects associated with Customer Support.
• Must have impeccable attention to detail combined with strong organizational skills.
• Exceptional communication skills and professional presence.
• Innovative problem solver, results minded, flexible and solution focused.
• Effective team player with the ability to work independently and maintain willingness to learn new things.
• Strong keyboarding skills.
• Proficient in MS Office; Excel; MS Word.
• Various tasks as assigned.
• Ability to deescalate customer conflicts while maintaining a courteous and assertive persona.
• Strongly desired: 3 years work experience in Technical/Customer Support/Service.

We are proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Pay: From $20.00 per hour Expected hours: 40.0 per week