Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Solon, OH, US
No longer accepting applications
Associate Team Leader

Associate Team Leader

H&R Block • Solon, OH, US
3 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Create a job alert for this search

    Team Leader • Solon, OH, US

    Related jobs
    Hospice Care Team Leader

    Hospice Care Team Leader

    Ohio Living Home Health & Hospice - Greater Cleveland • Waite Hill, Ohio, US
    Full-time
    It's fun to work in a company where people truly BELIEVE in what they're doing!.Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, ...Show more
    Last updated: 1 day ago • Promoted
    Team Member

    Team Member

    Goldfish Swim School - North Canton • North Canton, OH, US
    Full-time
    Saving and changing lives, every single day.We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! Working for Goldfish Swim School...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    Arby's • Middlefield, OH, US
    Part-time
    Think about it you and us? Sounds like it could be a match made in the meat heavens.Shift meal discount and family dining discount •. Best in Class Training & Continuous Learning.Journey Wellbeing S...Show more
    Last updated: 30+ days ago • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Leavittsburg, Ohio, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show more
    Last updated: 24 days ago • Promoted
    2nd Shift Manufacturing Team Lead

    2nd Shift Manufacturing Team Lead

    Holtec International • Orrville, OH, United States
    Full-time
    Place of Work : Orrvilon Manufacturing Division in Orrville, OH .Holtec International seeks qualified applicants for its 2nd Shift Team Lead position to assist hte Supervisor in the day-to-day opera...Show more
    Last updated: 1 day ago • Promoted
    Team Lead

    Team Lead

    Tempur Sealy • Cleveland, OH, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show more
    Last updated: 30+ days ago • Promoted
    Team Leader

    Team Leader

    Carrols Corporation • Willowick, OH, US
    Full-time
    Quick Apply
    Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-paced team that serves up the ...Show more
    Last updated: 30+ days ago
    Shift Leader

    Shift Leader

    Panda Restaurant Group • Kent, OH, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show more
    Last updated: 30+ days ago
    Fulfillment Center Associate

    Fulfillment Center Associate

    FedEx • Twinsburg, OH, US
    Full-time +1
    Come for a job and stay for a career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving.Be part o...Show more
    Last updated: 15 hours ago • Promoted • New!
    Palliative Care Team Leader

    Palliative Care Team Leader

    Ohio Living Home Health & Hospice - Greater Cleveland • Eastlake, Ohio, US
    Full-time
    It's fun to work in a company where people truly BELIEVE in what they're doing!.Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, ...Show more
    Last updated: 1 day ago • Promoted
    Team Lead

    Team Lead

    CESO Inc • Akron, Ohio, United States, 44301
    Full-time
    Are you seeking purpose, challenge, and talented colleagues? We develop leaders and empower our associates to use their skills and talents to positively impact the world through service to our cow...Show more
    Last updated: 30+ days ago
    Membership Consultant (Euclid)

    Membership Consultant (Euclid)

    ArchWell Health • Euclid, OH, United States
    Full-time
    Health is a new, innovative healthcare provider devoted to improving the lives of our senior members.We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can ...Show more
    Last updated: 30+ days ago • Promoted
    Team Member 1

    Team Member 1

    Ohio - KFC • Solon, OH, US
    Full-time
    Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.Yum Brands, a leader in the industry, owns nearly 60,000 restaurants globally, including over 30,00...Show more
    Last updated: 30+ days ago • Promoted
    Deli Production Team Member

    Deli Production Team Member

    Pilot Company • Austinburg, OH, US
    Full-time +1
    Pay Rates Starting between : $11.Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same.Team memb...Show more
    Last updated: 15 hours ago • Promoted • New!
    Lead Team Member

    Lead Team Member

    Sheetz, Inc • PAINESVILLE, OH, United States
    Full-time
    Ready for a career with limitless growth opportunities at a company that PROVES they value you, every single day? If you are a self-motivated, dependable and efficient employee with a positive atti...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    4637 Panera Bread Alliance DT • Alliance, OH, US
    Part-time
    Panera Bread is now hiring Restaurant Team Members!.At Panera, you will become part of a team where you will have the opportunity to connect with our amazing guests, impact the bakery-café&r...Show more
    Last updated: 30+ days ago • Promoted
    Member Team Lead

    Member Team Lead

    Walmart • Mentor, OH, US
    Full-time +1
    Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and pr...Show more
    Last updated: 1 day ago • Promoted
    Aerie - Store Team Leader (Store Manager)

    Aerie - Store Team Leader (Store Manager)

    American Eagle Outfitters • Aurora, OH, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the high-signal-to-noise ratio, making the content beautiful and condensed.Show more
    Last updated: 30+ days ago • Promoted