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Guest Experience Coordinator

Guest Experience Coordinator

National Corporate HousingCosta Mesa, California
30+ days ago
Salary
$21.45–$27.00 hourly
Job type
  • Full-time
Job description

National Corporate Housing is looking for an exceptional Guest Experience Coordinator to “WOW!” our guests before, during, and after their stay. This individual will help to set up and break down corporate apartments, maintain vendor relationships, and handle all customer service issues. The selected person needs to have a professional image, strong communication and customer service skills. National Corporate Housing is a multi-brand, global leader in the hospitality arena providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe. What you are focused on :

  • Walking all apartments prior to move in and move out to assess damage, document issues, and ensure company standards
  • Guaranteeing guest satisfaction – you are the guest go-to that goes above and beyond, seeking 95% and above for guest move in and move out surveys
  • Occasional day time travel to : inspects apartments, deliver miscellaneous items to guests, and maintain / manage lockbox inventory
  • Personalizing move in gifts and re-ordering welcome bag inventory as necessary
  • Being the National liaison for coordinating vendor deliveries, pickups, setups, and installations

What’s unique about this role :

  • Collaborative team dynamic– we count on each other
  • No day is the same
  • Opportunity to be out of the office and active (not stuck behind a desk!)

    • What’s needed to be successful in this role :

  • High School Diploma or GED, must be over 18 years of age
  • Must have drivers license, dependable vehicle and have a clean driving record
  • A personable self-starter with excellent communication skills
  • Have a “whatever it takes” attitude toward providing the ultimate guest experience
  • Day time travel around the city required
  • Knowledge of basic computer programs

    • Benefits :

  • Competitive Compensation

    • 21.45-$27 / hrPerformance based bonus potential of ~ $2,100

  • Medical, dental, and vision insurance options
  • 401k plan with discretionary match
  • Company paid life insurance, short term disability, and long term disability
  • Supplemental life insurance, critical illness, accident, and identity theft protection
  • One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
  • Inclusive Awards and Recognition Program
  • Vacation, sick, and floating holidays
  • Paid time off
  • Paid volunteer time
  • Wellness program
  • Complimentary use of corporate apartments for vacation or travel (when available)
  • National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen at the time of offer.

    • Fair Labor Standards Act (FLSA) : Non-Exempt Will not provide assistance with relocation costs National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status