Guest Experience Coordinator

National Corporate Housing is looking for an exceptional Guest Experience Coordinator to “WOW!” our guests before, during, and after their stay. This individual will help to set up and break down corporate apartments, maintain vendor relationships, and handle all customer service issues. The selected person needs to have a professional image, strong communication and customer service skills. National Corporate Housing is a multi-brand, global leader in the hospitality arena providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe. What you are focused on :

• Walking all apartments prior to move in and move out to assess damage, document issues, and ensure company standards
• Guaranteeing guest satisfaction – you are the guest go-to that goes above and beyond for guest move in and move out surveys
• Occasional day time travel to : inspects apartments, deliver miscellaneous items to guests, and maintain / manage lockbox inventory
• Personalizing move in gifts and re-ordering welcome bag inventory as necessary
• Being the National liaison for coordinating vendor deliveries, pickups, setups, and installations

What’s unique about this role :

What’s needed to be successful in this role :

Benefits :

Competitive Compensation

$21.89-$27.65 / hr

Performance based bonus potential of ~ $2,100

Fair Labor Standards Act (FLSA) : Non-Exempt Will not provide assistance with relocation costs National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status