Wholesale Barista Trainer and Development Specialist

Job Description

Job Description

Role Summary :

This position will work with the Frothy Sales Team to grow customer business through training and development, highlighting our brand value through expertise, warmth, premium products, and personalised customer service. This person will need to be self-driven and prompt, with the ability to plan and schedule customer visits and follow ups. You must also possess exceptional communication skills, the ability to work within a team and independently, be a strong brand ambassador with customers and guests, while representing Frothy Monkey Coffee Roasting Co. with passion, positivity, and expert product knowledge. This is the team member that ensures that the customers who are buying our coffee are fully supported to properly brew and serve it, based on our standards.

3-5 years of retail and customer relationship development experience required as a barista, in the restaurant and hospitality fields. This role requires in-depth knowledge of customer business types, operational flow, unique coffee programs, passion for coffee, and ability to tell the brand’s unique story and recommend products and service offerings through hands-on field engagement with customers and communication.

Reports to : Director of Sales and Business Development (Jamie Frantz)

Hours of Operation : Monday - Friday, approximately 8 : 00am - 4 : 00pm. Start each day at the Roastery.

Full Time : 40 hours a week

Pay : $60,000 annually (exempt / salaried), plus full health, dental, and vision insurance available, and lunch. Paid vacation time and retirement packages are available after 1 year of employment. Field expenses including gas mileage will be reimbursed through Expensify. Frothy Monkey Gift Card for $100 per month for use at Frothy Monkey cafes.

Role Responsibilities :

• Wholesale Client Trainings and Development (off-site and on-site)

Host and lead training classes at customer locations and at the Frothy Training Facility for new / current customers that need training and / or clients interested in advancing their skills of milk steaming, latte art, and pulling shots, e.g., higher level barista expertise (included in our Barista Training Curriculum documents)

Quality Control

Grocery

Minimum Requirements

Key Competencies

decision-making | judgment | problem analysis and problem-solving | planning and organizing  communication | hospitality-focused | quality oriented | teamwork | adaptability | flexibility | high energy level | stress tolerance | work ethic | empathy | self awareness | intelligence | the desire to learn

Frothy Monkey Roasting Company offers an inclusive and creative workplace. Our team members have the opportunity to collaborate with others, grow professionally, and contribute to a growing company. We extend hospitality to our guests and to each other. We offer generous benefits for full time employees and competitive pay for all positions.

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