Director, Operations (SYM-GreenBox)

Director of Operations (SYM - Greenbox)

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system reinventing warehouse automation for increased efficiency, speed and flexibility.

We are seeking a strategic and hands-on Director of Operations (SYM - Greenbox) to provide operational leadership across multiple customer sites within our distribution network. This individual will play a key role in developing high-performing teams, ensuring customer satisfaction, and driving operational excellence. The ideal candidate is a results-driven leader with exceptional interpersonal skills, a strong presence with clients, and a relentless commitment to delivering "world-class" service.

The Director of Operations is part of the Customer Operations organization which is responsible for leading the day-to-day operations of Symbotic's robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety, and system performance.

What You'll Do

• Lead multiple warehouse and customer site operations, ensuring alignment with overall business goals and customer expectations.
• Partner with Sales, Inventory, and Operations Planning (SIOP) teams to validate warehouse capacity planning and scalability.
• Drive achievement of Key Performance Indicators (KPIs) through action planning, continuous improvement initiatives, and regular performance reviews.
• Build strong, long-term relationships with customer leadership teams by maintaining regular communication, conducting performance reviews, and ensuring transparency around metrics, issues, and progress.
• Translate customer needs and feedback into operational enhancements, process changes, or continuous improvement initiatives. Collaborate cross-functionally to drive issue resolution and service excellence.
• Analyze workloads and allocate resources effectively to optimize productivity against performance benchmarks.
• Oversee staffing plans, recruitment, performance evaluations, training, and team development.
• Implement and enforce operational policies and procedures to ensure safety, compliance, and efficiency.
• Lead special projects, including scaling automated systems and digital warehousing solutions.
• Manage project timelines and budgets, aligning with internal and external stakeholders to ensure successful delivery.

What You'll Need

Our Environment