Solutions Architect (post sales)

Only considering candidates located in the greater New York City area.

Who we are

About Statsig

Statsig is on a mission to fundamentally change how software is built, tested, and shipped. Thousands of companies use Statsig to deploy features safely, run experiments that drive understanding of their customers and business, and analyze user trends to inform their next investment areas. This isn't just about building a better A / B testing tool; this is about catalyzing positive change in how builders build, ultimately resulting in better products and happier customers!

What You'll Do

Youll partner with our Account Management and Enterprise Engineering teams to ensure successful adoption and long?term success for our customers. This is a high?impact, high?visibility role where youll become a trusted technical advisorleading onboarding efforts, guiding integration architecture, conducting implementation reviews, and providing ongoing technical mentorship.

Were looking for someone with a strong technical foundation (think former software engineer or solutions architect) who thrives in customer?facing environments. As a member of the technical relationship management team, youll be the expert point of contact for Statsig customersresponsible for onboarding, implementation reviews, technical guidance, health monitoring, and collaboration with various internal teams.

Onboarding, Training, and Technical Support

Partner with customers to define success metrics for onboarding and advise them on implementation scope and timelines.

Educate new and existing customers on how to get the most value out of Statsig.

Provide guided implementation support, helping customers integrate Statsig into their data stack, product development workflow, and team culture.

Deliver training sessions and present educational materials to enable customers to start strong and grow with Statsig.

Offer ongoing technical guidance and drive product adoption, holding customers accountable to their goals and timelines.

Help customers succeed long?term by understanding their evolving needs, coaching them on best practices, and bringing in internal experts when needed.

Cross?Functional Product and Process Improvement

Monitor customer health and success metrics to identify opportunities for improvement and drive retention.

Proactively surface and resolve customer challenges by collaborating with internal teams across product, engineering, and support.

Advocate for customer needs by influencing product roadmaps and providing clear, timely communication around feature development and expectations.

Recommend improvements to internal processes, content, and strategies to help our team scale and deliver a high?quality customer experience.

Why Join Now?

Were a lean, fast?moving team with big ambitionswere on track to double our customer base in the next year. As one of the early members of our technical success team, youll have the opportunity to shape how we support customers, design scalable processes, and elevate the level of service across the board. Your work will have a direct impact on product adoption, customer satisfaction, and company growth.

Who You Are

Statsig is looking for a Solutions Architect who lives our values and who has demonstrated a successful track record in onboarding and training engineers, product managers, and data scientists onto a technical product. You are a highly motivated and largely technical individual, looking for an opportunity to grow, scale, and improve the onboarding and support of enterprise customers. This role will also provide a unique and evolving opportunity to build relationships with our customers as a trusted advisor.

2?4 years of experience working in technical customer?facing roles, such as solutions architect, consulting, support engineer, implementation specialist, or post?sales engineering - with proven expertise in problem solving for technical, product and implementation related questions.

Bachelors Degree in Engineering, Business, Computer Science, Information Technology or closely related field preferred.

Excellent verbal and written communication skills, including strong empathy for customer needs and collaborations with cross?functional teams.

Demonstrated executive presence and the ability to articulate solution tradeoffs, persuading and gaining buy?in from diverse technical and non?technical stakeholders across all organizational levels. This includes effectively communicating the impact of recommendations and guiding their successful implementation.

A proactive and resourceful problem?solver who takes ownership and drives solutions forward autonomously.

Experience with web development languages (e.g. HTML, CSS, Javascript) and REST APIs.

Applied experience with a web app development framework and / or with a general?purpose programming language (e.g. Python, Ruby, PHP, etc.).

Proven ability to learn new programming languages and technical concepts with minimal guidance.

Collaborates with a positive attitude, eagerness to learn, and thrives in a quickly changing environment.

Comfort thriving in startup environments where you can build processes from scratch

Compensation

The base range for this position is $115,000 - $145,000 annually + equity. Compensation offered will be determined by factors such as level, position?related knowledge, skills, and experience.

EEOC

Statsig is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

#J-18808-Ljbffr