Manager, Fraud Operations

Fraud Operations Manager

Ramp is seeking a Fraud Operations Manager to help build and lead a team of Fraud Operations Specialists responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp's products, enabling Ramp's rapid growth. This role requires the ability to balance people management, process engineering, strategic thinking, and planning. You will utilize data and analytics to lead an efficient team, identify opportunities for improvement, prioritize development, and collaborate with cross-functional teams to operationalize policies, develop tools, and infrastructure that best support Ramp's operations.

What You'll Do

Manage and continue building a team of Fraud Operations Specialists who manage & review alerts, conduct investigations, and recover funds through enabling right-sized coverage and meeting service level agreements (SLA)

Develop a deep understanding of Ramp's risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products

Partner with Product, Engineering, and Data Science teams to build best-in-class risk tooling to increase operational efficiency

Partner with risk strategy teams to create a closed-loop process to enhance policies and procedures

Leverage data and analytics to evaluate and prioritize solutions to improve operational efficiency

Research emerging fraud trends to innovate on Ramp's decisioning systems and policies

Help coordinate and respond to incidents through on-call duties as needed in addition to customer escalations or sensitive case handling

Partner with Customer Support to educate and create awareness on fraud prevention best practices, identify social engineering attempts, and support customers

What You Need

Minimum 8 years of experience in risk management, including account takeovers and a broad range of payment-related fraud

Minimum 2 years of experience building and managing teams

Strong background in process development and improvement

Investigative and critical thinking skills

Excellent written and verbal communication skills

Experience integrating AI into your daily work

Experience within consumer / corporate / small business cards, payments, invoices, lending, or related industries

Nice to Haves

Experience with Regulation E, NACHA & Visa Core rules and regulations

Experience with Zendesk and Retool

Experience in high-growth startups

Benefits (for U.S.-based full-time employees)

100% medical, dental & vision insurance coverage for you

Partially covered for your dependents

One Medical annual membership

401k (including employer match on contributions made while employed by Ramp)

Flexible PTO

Fertility HRA (up to $5,000 per year)

WFH stipend to support your home office needs

Wellness stipend

Parental Leave

Relocation support to NYC or SF (as needed)

Pet insurance

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other Notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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