Assistant General Manager - Airport Retail

Join to apply for the Assistant General Manager - Airport Retail role at Paradies Lagardère . The ideal candidate will have retail and sales experience and a desire to join an exciting, energetic and trend‑setting airport concessionaire. This role drives the company’s key performance metrics by delivering an exceptional customer store experience through the associates they manage.

Responsibilities

• Promptly resolve all customer service and associate issues in accordance with our Core Values
• Exceed First Class Service standards and behavior with every customer, business partners and peers
• Treat customers and peers in accordance with the core values of the company
• Ensure store merchandising standards are consistently executed per the company guidelines
• Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards
• Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating action plans as needed
• Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events
• Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication
• Monitor and address performance issues in a timely manner while providing on‑going coaching and counseling
• Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews
• Other duties as assigned

Job Qualifications

Education : Bachelor’s degree and high school diploma or equivalency required

Experience : Minimum three (3) years of leadership in merchandising, the service industry and / or operations environment

Other Knowledge, Skills, Abilities or Certifications :

Physical Requirement

Working Environment

Retail stores, warehouses, or office environments

Travel Requirements

Occasional travel may be required based on the needs of the business

Job Details

Salary

$68,640

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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