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Phone Bank

Phone Bank

Robert HalfSanta Barbara, CA, US
20 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

We are looking for a detail-oriented contract Customer Service Representative to support government agency in Santa Barbara, California. The role requires precision, efficiency, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities :

  • Provide accurate information via phone.
  • Handle a high volume of inbound and outbound calls professionally and efficiently.
  • Resolve routine inquiries and complaints, escalating complex issues when needed.
  • Maintain detailed records in database.
  • Stay informed about policies to ensure accurate communication.

Key Qualifications :

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities in fast-paced environments.
  • Experience with CRM platforms and basic technology use.
  • Customer service or call center experience preferred
  • Ability to adhere to confidentiality.
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    Phone • Santa Barbara, CA, US