Chief Operating Officer (COO)
The Chief Operating Officer (COO) is a key member of the executive leadership team, responsible for overseeing day-to-day operational functions across the healthcare system to ensure high-quality, patient-centered care, operational efficiency, financial sustainability, and regulatory compliance.
The COO reports directly to the President / Chief Transformation Officer, but partners closely with the Chief Executive Officer, Chief Medical Officer, Chief Nursing Officer, and other senior leaders to implement strategic initiatives, drive organizational performance, and foster a culture of collaboration, innovation, and accountability. Responsibilities include the acute care, ambulatory care, and long-term care services and facilities of One Brooklyn Health (OBH).
Responsibilities
Operational Leadership
- Oversee daily operations across clinical and non-clinical departments, ensuring seamless, patient-focused service delivery.
- Lead hospital operations, including patient access, ancillary services (radiology, pharmacy, laboratory, etc.), support services (EVS, transport, food, linen), and other functional areas.
- Optimize use of resources, staffing, and technology to achieve efficiency and cost-effectiveness while maintaining quality standards.
- Ensure compliance with all federal, state, and local regulations, accreditation requirements, and organizational policies.
- Drive system integration across campuses, aligning services, workflows, and resources to eliminate silos and enhance quality and consistency of care.
Strategic Planning & Execution
Collaborate with the President / CTO and executive team to develop and execute strategic goals and initiatives.Translate organizational vision into operational objectives and measurable outcomes.Drive performance improvement initiatives to enhance patient satisfaction, safety, and improve clinical outcomes.Leadership & Culture
Build, mentor, and retain a high-performing team of operational leaders.Foster a culture of accountability, transparency, respect, excellence, and continuous improvement.Champion diversity, equity, and inclusion across all operational practices.Financial & Business Management
Partner with the Chief Financial Officer to monitor budgets, financial performance, and operational efficiency.Identify opportunities for revenue enhancement, cost control, and operational growth.Support business development, physician partnerships, and community engagement strategies.Innovation & Change Management
Lead initiatives to improve care delivery including but not limited to through technology, automation, and process redesign.Guide the organization through change management, ensuring staff engagement and adoption of new systems or workflows.Stay current with healthcare trends, regulations, and best practices to position the organization for long-term success.Qualifications
Education :
Masters degree in Healthcare Administration, Business Administration, or related field required.Experience :
Minimum fifteen (15) years of progressive leadership experience in healthcare operations required, with at least ten (10) years in a senior executive role.Clinical background (MD, RN, etc.) preferred.Knowledge, Skills, and Abilities :
Demonstrated success in hospital or health system operations, performance improvement, and regulatory compliance.Strong financial acumen, with proven experience managing budgets and driving cost efficiencies.Proven ability for system integration.Exceptional leadership, communication, and relationship-building skills.Ability to thrive in a fast-paced, mission-driven, and complex healthcare environment.Strategic Leadership : Ability to align operations with organizational goals.Operational Excellence : Expertise in process improvement and resource management.Change Agent : Skilled in leading transformation in a dynamic healthcare landscape.Collaborative Leadership : Builds trust and fosters teamwork across diverse stakeholders.Patient-Centered Focus : Prioritizes patient outcomes, safety, and satisfaction.License, Certification :
Fellow of the American College of Healthcare Executives (F.A.C.H.E.) certification preferred.Physical Requirements :
Position requires prolonged periods of standing, reaching, walking throughout the working day.Position will be required to stoop, bend, lift, and carry items weighing up to 25 pounds.