Quality Assurance Specialist

Quality Assurance Specialist

We are seeking a strong-minded individual to join our team as a Quality Assurance Specialist. This role is positioned at the end of our sales process and is essential in assisting with closing documents as customers make the decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience, this may be the perfect opportunity for you.

What will I be doing?

Client Relations Specialists serve as the primary liaison to the customer during the follow-up process related to contracts and deeding of their new purchase. Responsibilities include:

• Ensuring new owners understand their paperwork and contracts
• Assisting owners in making reservations and providing all necessary information to help them feel confident in their purchase
• Conducting follow-up and post-sale contact with new owners to reduce cancellations and contract reversals
• Collaborating closely with the Sales and Hospitality teams to maintain high-quality customer service
• Providing technical assistance, support, and guidance to owners regarding the product and services associated with ownership

When you join Hilton Grand Vacations, you become part of a team dedicated to helping owners and guests around the world make every vacation a memorable one. Hilton Grand Vacations is a leading vacation ownership company committed to bringing our guests' vacation dreams to life.

Responsibilities

To fulfill this role effectively, candidates must possess:

• The ability to work flexible schedules, including mornings, evenings, weekends, and holidays
• A strong ability to efficiently resolve complex customer service issues

It would be advantageous to demonstrate the following:

• Timeshare sales experience
• Timeshare quality assurance experience
• CRM software experience
• Proficiency with Microsoft products

Why do team members like working for us?

• Excellent earnings package with uncapped commissions
• Outstanding healthcare options including medical, dental, and vision coverage that encourages preventative care
• Paid Time Off (PTO) for adventure, rest, relaxation, or recuperation
• Automatic enrollment in the Hilton Grand Vacations Retirement Savings Plan for all new team members
• And much more

Our commitment to diversity

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.