Location : Richmond Hill, GA (Hybrid)
Reports To : Director of Revenue Cycle
Job Type : Full-Time
Job Summary :
The Revenue Cycle Support Specialist is responsible for insurance verification, pre-authorization processes, and provider credentialing. This role ensures that all ophthalmic procedures, diagnostic imaging, and surgical services are authorized accurately and efficiently to support timely patient care and optimize revenue. The Revenue Cycle Support Specialist ensures compliance with payer and regulatory requirements and promotes positive patient experience from scheduling to service delivery.
Requirements
Pre-Authorization and Verification :
- Obtain prior authorizations for required medical procedures, diagnostic tests, surgeries, medications, and treatments.
- Verify patient insurance coverage and eligibility for all scheduled ophthalmic services.
- Prepare and submit required documentation and clinical information to insurance payers to secure approvals in advance of patient appointments.
- Track pending authorizations, follow up with payers as needed, and communicate delays or issues to providers and patients.
- Collaborate with the billing team to resolve authorization-related denials or rejections.
Provider Credentialing
Application management : Compile, submit, and track applications for provider enrollment and network participation.Credential verification : Conduct thorough background checks and verify licenses, education, and work history to ensure accuracy and compliance.Regulatory compliance : Stay up-to-date on all federal, state, and insurance payer regulations (e.g., NCQA, Joint Commission) and ensure all processes adhere to these standards.Record keeping : Maintain accurate and up-to-date electronic and physical files for all credentialing documentation.Communication : Act as a liaison with providers, insurance companies, and other external agencies to resolve issues and provide necessary information.Renewal management : Proactively monitor and initiate the renewal process for expiring licenses and credentials to avoid service disruptions.Revenue Cycle Support and Continuous Improvement :
Partner with billing and coding teams to identify patterns in denied claims and implement corrective actions.Review payer authorization requirements regularly to ensure staff are up to date on policy changes.Identify opportunities for workflow improvement and automation within the patient access process.Assist in developing and implementing standard operating procedures (SOPs) to enhance accuracy and efficiency across all patient access functions.Qualifications :
Education : Associate degree required. Bachelor's Degree preferred.Experience :Minimum of 2 years experience in pre-authorization, provider credentialing, or revenue cycle operations, preferably in an ophthalmology or specialty clinic.
Skills and Competencies :
Strong understanding of insurance verification, pre-certification, and provider credentialing.Excellent teamwork, communication, and problem-solving skills.High attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment.Demonstrated commitment to exceptional patient service and confidentiality.Work Environment :
Setting : Office-based within an Ophthalmology Clinic for administrative tasks.Physical Requirements : Ability to sit for extended periods, use a computer, and perform repetitive data entry tasks.Compensation and Benefits :
Competitive salary based on experience.Paid Time Off (PTO).Opportunities for continuing education and professional growth.