Call Center Customer Service Representative

Call Center Customer Service Representative

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

We are looking for a Call Center Representative that will be the liaison between our customers and their clients on a day to day basis. The candidate will be able to be the go between for clients and handle all of their issues and requests making sure that customer service and satisfaction is their top priority.

Responsiblilites

Answer inbound calls promptly and courteously

Follow established scripts, guidelines, and call handling procedures.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Identify customer needs and efficiently pass on communications to our clients

Meet or exceed performance goals related to call quality, response time, and customer satisfaction.

Perform other related duties as assigned

Skills

Must be able to type 30 words per minute or more with little or no mistakes

Previous call center experience a plus but not required

Able to handle possible stressful situations with kindness and understanding

Must be flexible in regards to work days. Looking for Full-time and Part-time operators who are able to work all shifts, weekends and holidays

High School Diploma or GED

Job Types : Full-time, Part-time

Pay : From $13.00 per hour

Expected hours : 24 – 40 per week

Benefits :

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience :

Shift availability :

Ability to Commute :

Work Location : In person