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Front Desk Agent

Front Desk Agent

Blue Sky Hospitality SolutionsPhiladelphia, PA, US
30+ days ago
Job type
  • Full-time
Job description

Front Desk Agent

Reports To : Front Desk Manager / General Manager

Job Summary : The Front Desk Agent is the first point of contact for hotel guests and plays a key role in creating a welcoming and professional guest experience. This position is responsible for handling check-ins, check-outs, reservations, and guest inquiries while ensuring a high level of customer service.

Key Responsibilities :

  • Greet guests warmly upon arrival and provide efficient check-in and check-out service.
  • Manage reservations, cancellations, and modifications through the hotel's property management system (PMS).
  • Answer and direct incoming calls in a courteous and professional manner.
  • Respond promptly to guest inquiries, requests, and complaints, ensuring satisfaction.
  • Provide information about hotel services, amenities, and local attractions.
  • Maintain accurate records of guest accounts, payments, and billing.
  • Coordinate with housekeeping and maintenance to ensure rooms are clean and ready for guests.
  • Uphold security by verifying guest identification, handling room keys properly, and monitoring access.
  • Follow hotel policies and procedures, including cash handling and credit card security.
  • Assist with administrative tasks as needed by management.

Qualifications :

  • High school diploma or equivalent required; hospitality or related coursework preferred.
  • Previous hotel or customer service experience preferred but not required.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Proficiency with computers and hotel reservation systems (training provided if necessary).
  • Professional appearance and positive attitude.
  • Physical Requirements :

  • Ability to stand for extended periods of time.
  • Occasional lifting of up to 25 lbs.
  • Flexible schedule, including evenings, weekends, and holidays.
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    Front Desk Agent • Philadelphia, PA, US