At Redirect Health, we're on a mission to make healthcare accessible and affordable for everyone. We are currently accepting applications for a Member Advocacy & Billing Resolution Manager to join our growing Member Success team.
We're looking for a Member Advocacy & Billing Resolution Manager to lead a team dedicated to helping members navigate medical bills with clarity, empathy, and creativity. This is more than just billing it's about advocating for members , solving complex problems , and ensuring every interaction leaves people feeling cared for and confident.
Why Join Us?
We're redefining healthcare by removing the financial burden for our team members and their families. Here's what FREE healthcare means for you :
- No premiums
- No co-pays
- No deductibles
- No out-of-pocket maximums
That's rightyour entire family gets access to comprehensive, free healthcare. On average, this benefit saves our team members $20,000 annually. It's our way of ensuring you can focus on what matters mostyour health and well-being.
What You'll Do as the Member Bills and Reimbursement Manager
As the Member Advocacy & Billing Resolution Manager , you'll lead a team of 8 specialists who work directly with members to address billing challenges such as balance bills, deductibles, and co-pays. You'll oversee team operations, build scalable processes, and foster a culture centered on exceptional member experience .
Team Leadership
Lead, mentor, and develop a high-performing team of Billing Resolution Specialists.Set clear performance goals and monitor team structure, workload, and effectiveness.Run engaging team meetings and ensure alignment with evolving healthcare plan guidelines.Billing & Resolution Oversight
Oversee the full lifecycle of billing submissions and reimbursement activities.Ensure accurate and timely processing of claims, receipts, and virtual card payments.Partner with internal teams to resolve escalations and ensure clean handoffs.Member Experience & Advocacy
Handle escalated billing issues directly with empathy, clarity, and urgency.Advocate on behalf of members to resolve balance bills and other medical charges.Identify opportunities to improve processes and prevent repeat issues.Cross-Functional Collaboration
Work closely with teams like TPA, Complex Claims, and Care Logistics to ensure seamless member experiences.Communicate insights, trends, and process gaps to leadership to drive improvements.Data, Reporting & KPIs
Track performance using key metrics such as Speed to Closure and Clean Claim Rate.Report on trends and lead continuous improvement initiatives across the department.What We're Looking For
5+ years of supervisory or managerial experience, ideally in customer service, call center, or healthcare navigation environments.Background in problem-solving, negotiation , or complex issue resolution critical thinking is key.A customer-first mindset and a passion for creating positive member experiences.Strong communication skills with the ability to simplify complex topics.Medical billing experience is not required and often not the best fit we're seeking leaders who think outside the box and advocate for people.What You'll Earn
Pay Range : $55k-$65k Salary (DOE)FREE Healthcare for you and your family – with no payroll deductionDental & Vision InsurancePaid Sick & Vacation Time401(k) access after 6 monthsPI8097c0b85d12-30511-38771848