Job Description
Job Description
Do you want to enjoy going to work each day and be proud of the company name on your van? KEEP READING...
Control Point has a proven track record of success and growth for over 18 years in Central and MetroWest Massachusetts. We offer a lucrative career opportunity with an established, GROWING, family-owned Heating, Air Conditioning, Plumbing and Electrical company. We offer best-in-class benefits, competitive pay and a fun, BALANCED work environment.
Our team's success, growth and wellness is of the utmost importance, which is why we continue to grow and flourish. This mentality has built a remarkable company culture and dynamic management team that truly cares for its employees and invests in your future! This role will be primarily Residential with some Commercial.
Job Title : Service Manager
Compensation : What are the Perks?
- Comprehensive Benefits : Medical, Dental & Vision (50% company-paid), Company-paid Short & Long-Term Disability and Life Insurance
- WORK LIFE BALANCE!
- 10 paid holidays -We Offer National Mental Health Day as a holiday!
- Birthday off
- Veterans get Veterans Day Off
- 13+ days PTO
- 401k plan with a 4% company match
- Tuition / Certification Reimbursement
- Snacks / Drinks provided at the office
- Advancement and growth opportunities
- Health and Wellness sessions
- Continuing education and training weekly
- Team Building Events
- Annual Kickoff meeting
- Family outings
- Holiday gatherings
Department : Service
Reports to : Director of Operations
Work Hours : 8 : 00am - 5 : 00pm Monday to Friday, Some Saturdays and overtime required.
Position Summary :
To assist in achievement of the company's strategic objective and annual goals through the delivery of exceptional HVAC service reflective of Control Points vision, purpose, and core values.
Responsibilities :
Mentor team lead under his / her care to achieve the desired performance metricsMentor team leads weekly on team's performance metricsEnsure each team leads completes job performance standards to appropriate codes and customer satisfactionComplete weekly truck inspections and audits of paperwork and service call checklists.Ensure the team lead manages appropriate inventory of parts required for service calls.Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.Support team leads on troubleshooting issues as needed.Accountable for department performance and progress toward company goals.Responsible for the interview and selection process of team leads, technicians and apprentice candidates.Manage department performance metrics including average invoice total, callback ratios and labor margins.Train, coach, and mentor team leads, technicians and apprentices.Investigate any reported safety issues.Resolve any issues involving missing and / or damaged tools and any vehicle malfunction.Communicate the benefits of Club Memberships.Perform other duties as assigned.Knowledge, Skills & Abilities :
EPA Certified requiredA High School diploma or general education degree (GED) requiredA minimum of three to five years experience as a Service Manager.A valid driver's license and approved to drive by Company's insurance carrier.Must be highly organized with good attention to detail and follow through.Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.Excellent customer service skills with desire to exceed customer expectations.Function in a team environment and possess a willingness to effectively lead a team in a way that produces positive outcomesMust be able to use a computer tablet, smart phone and read a map or follow GPS, knowledge of Service Titan a plusPhysical Requirements :
Spends majority of time in the office addressing any problem issues and / or administrative needs.Occasionally works in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow).In the field, climbs ladders and steep stairs. In field time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. May work in tight spaces such as attics and / or crawlspaces.In the field, must be able to lift 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices).In the field, may occasionally works from heights up to 15 feet above groundIn the field, carries 24 ft extension ladder alone and / or 40 ft extension ladder with a fellow coworker on most jobsHave good visual acuity.