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Multilingual Customer Service & Scheduling Specialist (Spanish required; other languages a plus)
Multilingual Customer Service & Scheduling Specialist (Spanish required; other languages a plus)Eastern Truck and Trailer • Columbus, OH, US
Multilingual Customer Service & Scheduling Specialist (Spanish required; other languages a plus)

Multilingual Customer Service & Scheduling Specialist (Spanish required; other languages a plus)

Eastern Truck and Trailer • Columbus, OH, US
21 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Eastern Truck & Trailer is a commercial truck and trailer repair company with multiple shop locations across Central Ohio and a growing mobile service division. We're building a team that customers trust and employees are proud to be part of.

What you'll do

  • Answer inbound calls and messages from fleet customers and drivers; capture details clearly and professionally in English and Spanish.
  • Schedule and route work orders to the correct shop or mobile unit; coordinate with service writers and foremen.
  • Provide status updates, ETA communication, and follow-ups after service.
  • Translate customer concerns and technician findings when needed.
  • Support parts / service teams with basic account and warranty information.
  • Track metrics : response time, first-call resolution, customer satisfaction, and schedule accuracy.

What you'll bring

  • Fluency in English and Spanish (required).
  • Additional languages such as Russian, Ukrainian, Somali, Amharic, or Arabic strongly preferred.
  • 1+ year in customer service, dispatch, call center, or shop service desk preferred.
  • Calm under pressure; clear communicator; strong note-taking and computer skills.
  • Familiarity with trucks / trailers or service environments is helpful, but we'll train the right person.

    • Schedule and location

  • Full-time, on-site in Central Ohio with occasional early evening or rotating coverage as needed.

    • Compensation and benefits

  • Hourly pay targeted at $20-$26 per hour depending on experience and language ability.
  • Language premium available for verified additional languages.
  • Benefits package and growth path into senior CSR / dispatch roles.

    • Preferred languages

  • English (required)
  • Spanish (required)
  • Russian or Ukrainian (preferred)
  • Somali, Amharic, or Arabic (preferred)
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    Scheduling Specialist • Columbus, OH, US

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