Job Description
Job Description
Benefits :
- Flexible schedule
- Opportunity for advancement
- Training & development
We are looking for a Chinese speaking Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.
As a Receptionist, you will be the first point of contact for our patients. Our Receptionists duties include offering administrative support across the organization. You will welcome patients and greet people who visit the clinic. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations.
Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionists duties and responsibilities are to ensure the front desk welcomes patients positively, and executes all administrative tasks to the highest quality standards.
Responsibilities
Greet and welcome patients as soon as they arrive at the officeDirect visitors to the appropriate person and officeAnswer, screen and forward incoming phone callsEnsure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)Provide basic and accurate information in-person and via phone / emailReceive, sort and distribute daily mail / deliveriesMaintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)Order front office supplies and keep inventory of stockUpdate calendars and schedule patient's appointment, confirming the next day appointmentRegister patient's information and verify patient's insurance information online or via phone callsKeep updated records of office expenses and costsPerform other clerical receptionist duties such as filing, photocopying, transcribing and faxingSkills
Must speak Chinese and EnglishProven work experience as a Receptionist, Front Office Representative or similar role in a medical office settingsProficiency in Microsoft Office Suite and other medical registration software, such as MDland, previous experience of EPIC is plusHands-on experience with office equipment (e.g. fax machines and printers)Professional attitude and appearanceSolid written and verbal communication skillsAbility to be resourceful and proactive when issues ariseExcellent organizational skillsMultitasking and time-management skills, with the ability to prioritize tasksCustomer service attitudePrevious medical office experience or additional certification in Office Management is a plusTeam player